PART I ABOUT INBOUND TOUR GUIDES
Chapter 1Meeting the Tourists
Section 1 Situational Conversations
Conversation 1 Meeting the New Arrivals at the Airport
Conversation 2Going Through the Customs Formalities
Conversation 3 On the Way to the Hotel
Section 2 Complete the Following Passage
A Welcome Speech
Chapter 2 Accommodation
Section 1 Situational Conversations
Conversation 1 Checking in
Conversation 2 Handling Complaint about the Housekeeping Service
Conversation 3 Checking out
Section 2Complete the Following Passage
Lily Hotel
Chapter 3 Dining
Section 1 Situational Conversations
Conversation 1 Seating the Guests
Conversation 2 At the Chinese Restaurant
Conversation 3 At the Western Restaurant
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