Chapter 1 Interview Criteria Unit 1.1 Appearance Unit 1.2 Oral Communication Unit 1.3 Personality Unit 1.4 Competence Chapter 2 Self-introduction Chapter 3 Categorized Questions &Analysis Unit 3.1 Categorized Questions Unit 3.2 Interviewers' Motives to Ask a Question Unit 3.3 The Principle of an Answer Unit 3.4 Analysis of Questions Raised in Different Interviews Unit 3.4.1 Interview Procedures Unit 3.4.2 How to Answer Questions in Different Interviews Chapter 4 Categories of Common Errors & Improper Behaviors in an Interview Unit 4.1 Common Errors Unit 4.2 Improper Behaviors Chapter 5 Introduction to Different Departments in the Hotel and CorrespondingDuties Unit 5.1 Departments in the Hotel Unit 5.2 Skills and Abilities for Hotel Unit 5.3 Duties of Different Positions in the Hotel Unit 5.4 Sequence of Service for Banquet Appendix A Useful Vocabulary in Interviews Appendix B A Brief Introduction to Worldwide Renowned Hotel Groups Appendix C Listening Script Appendix 部分章节翻译
