Chapter One Front Office总服务台
Ⅰ Room Reservation客房预订
Ⅱ Receiving Guests客人接待
Ⅲ Checking in住宿登记
Ⅳ Requiring Information问讯
Ⅴ Changing Foreign Currency兑换外币
Ⅵ Settling Accounts结账
Chapter Two Housekeeping Department客房部
Ⅰ Taking a Guest to the Room引领客人
Ⅱ Introducing the Room Sereice介绍客房服务
Ⅲ Housekeeping Management客房管理
Ⅳ Call Transfers转接电话
Ⅴ Laundry Service洗衣服务
Ⅵ Maintenance Service维修服务
Chapter Three Food and Beverage Department餐饮部
Ⅰ Being Seated就坐
Ⅱ Taking OrdeYs点菜
Ⅲ Serving the Order上菜
Ⅳ Chinese Food中餐
Ⅴ Western Food西餐
Ⅵ The Bar酒吧
Chapter Four Fitness Center康乐中心
Ⅰ Exercising with Equipment器械锻炼
Ⅱ Dancing跳舞
Ⅲ Seeing Movies看电影
Ⅳ The Night Club夜总会
Ⅴ Beauty and Hair Salon美容美发
Ⅵ Health Care医疗保健
Chapter Five Shopping Center购物中心
Ⅰ Food and Beverage食品饮料
Ⅱ Clothes服装
Ⅲ Jewelry and Art Work珠宝工艺品
Ⅳ Chinese Painting and Calligraphy中国书画
Ⅴ Silk Fabric丝绸纺织品
Ⅵ Medicine and Health Products医药保健品
Chapter Six Other Services in a Hotel其他服务
Ⅰ Booking Train Tickets and Plane Tickets订购火车票和飞机票
Ⅱ Posting Packages and Expenses邮寄包裹和钱物
Ⅲ Secretarial，Interpreting and Convention Service文秘、翻译和会务服务
Ⅳ Special Services特殊服务
Ⅴ Taxi Arrangement联系出租车
Ⅵ Complaint Service投诉服务
