PART Ⅰ 引言
1 交流，职业，以及本书
2 以读者为中心的交流过程综述：获得一份工作
PART Ⅱ 界定交流目标
3 界定交流目标
PART Ⅲ 计划
4 为可用性做出计划
5 制订说服策略
6 进行以读者为中心的调研
写作者参考指南：使用五个以读者为中心的研究方法
PART Ⅳ 草拟文本
7 起草段落、节和章
写作者参考指南：使用七个以读者为中心的组织模式
8 形成有效的风格
9 开始交流
10 结束交流
11 以读者为中心写作正文之前和之后的部分
PART Ⅴ 草拟视觉效果
12 制作以读者为中心的图表
写作者参考指南：制定十一种以读者为中心的图表
13 设计以读者为中心的页面和文件
PART Ⅵ 修改
14 修改草稿
15 对草稿的可用性和说服力进行测试
PART Ⅶ 以读者为中心的方法的应用
16 与团队一起创建交流
17 准备和进行以听者为中心的口头演示
18 创建以读者为中心的网页和网站
19 管理客户项目和服务学习项目
PART Ⅷ 总体结构
20 以读者为中心的函电写作：信函、备忘录和电子邮件
21 撰写以读者为中心的报告
写作者参考指南：创建三种特殊类型的报告
22 撰写以读者为中心的提案
23 撰写以读者为中心的说明书
附录
引证资料
项目
致谢
参考书目
摘要
Why？ Imagine what your days at work will be like. If you are majoring in an en-gineering, technical, or other specialized field, you will spend much of your time us-ing the special knowledge and skills you learned in college to answer questions askedby coworkers and complete projects assigned by managers. Furthermore, you willgenerate many good ideas on your own. Looking around, you'll discover ways tomake things work better or do them less expensively, to overcome problems thathave stumped others, or to make improvements others haven't begun to dreamabout.
Yet all your knowledge and ideas will be useless unless you communicate themto someone else. Gonsider the examples of Sarah Berlou and Larry Thayer. A recentcollege graduate who majored in metallurgy, Sarah has spent three weeks analyzingpistons that broke when her employer tested an experimental automobile engine.Her analysis has been skillful. Her conclusions are valid. However, the insights shegained about why the pistons failed will be useless to her employer unless she com-municates them dearly and usefully to the engineers who must redesign the pistons.Similarly, Larry, a nutritionist newly hired by a hospital, has several ideas for im-proving the efficiency of the hospital's kitchen. However, his ideas will reduce costsand improve service to patients only if he presents his recommendations persua-sively to the people who have the power to implement them……
