总序1 前言 1 Unit 1 Essentials of a Business Letter 商务信函的基本要素1 1.1 Layout of a Business Letter 1 1.2 Letter Styles 7 1.3 Addressing Envelopes 10 1.4 Faxes and E-Mails 11 Exercises 14 Unit 2 Starting Business and Establishing Business Relation 开始业务与建立业务关系17 2.1 Related Business Knowledge 17 2.2 Text 19 2.3 Useful Sentences 27 2.4 Writing Tutorial : Deciding the Type of Your Letter 28 Exercises 31 Unit 3 Enquiries and Quotations 询价与报价38 3.1 Related Business Knowledge 38 3.2 Text 39 3.3 Useful Sentences 46 3.4 Writing Tutorial : Beginning of a Business Letter 47 Exercises 50 Unit 4 Offer , Counter-Offer , Acceptance and Refusal 发盘、还盘、接受或拒绝58 4.1 Related Business Knowledge 58 4.2 Text 60 4.3 Useful Sentences 69 4.4 Writing Tutorial : Singling out the Key Purpose of Your Letter 71 …… 14.1 Related Business Knowledge 14.2 Text 14.3 Useful Sentences 14.4 Writing Tutorial : Paying Attention to the Sentence Structure 299 Exercises 300 Appendix I 美国州名标准縮写 306 Appendix II 加拿大省名标准縮写 307 Appendix III 常用地址和商务机构缩略语 308 Appendix IV世界主要机场、港口名称英中对照表 309