酒店英语(全国高职高专专业英语规划教材)

《酒店英语》：全国高职高专专业英语规划教材

《酒店英语》基于酒店的各种工作情境进行构思、设计和编写，尤其是从提高酒店从业人员的英语交际能力出发，同时兼顾酒店理论知识的提升。全书共分为6章，chapterI为酒店概述，ChapterII～ChapterVI，各章依据工作情景设置相应的几个学习模块，每一模块就是一课，每一课涵盖九大特色栏目。
《酒店英语》为酒店从业人员量身定做、突出酒店工作对职业英语技能的要求，将职业训练贯穿于英语学习中，使他们能够全面提升酒店工作能力。《酒店英语》在内容上涉猎广泛、专业性和实用性强。
《酒店英语》可作为高等职业院校、高等专科院校、成人高等院校、本科院校高职教育酒店管理专业、旅游管理专业学生的学习用书，也可作为酒店、餐馆业员工的培训用书。

ChapterⅠAnOverviewofHospitalityIndustry
Preamble
Lead-inActivity
PracticalPractice
Activities

ChapterⅡFrontOfficeandItsSections
LessonOneAnIntroductiontotheFrontOffice
Preamble
Lead-inActivity
PracticalPractice
Activities
EtiquetteTipsforDailyLife
LessonTwoRoomReservations
Preamble
Lead-inActivity
PracticalPractice
SituationalConversations
UsefulExpressions
Activities
EtiquetteTipsforDailyLife
LessonThreeBellService
Preamble
Lead-inActivity
PracticalPractice
SituationalConversations
UsefulExpressions
Activities
EtiquetteTipsforDailyLife
LessonFourConciergeService
Preamble
Lead-inActivity
PracticalPractice
SituationalConversations
UsefulExpressions
Activities
EtiquetteTipsforDailyLife
LessonFiveCheckin
Preamble
Lead-inActivity
PracticalPractice
SituationalConversations
UsefulExpressions
Activities
EtiquetteTipsforDailyLife
LessonSixTelephoneService
Preamble
Lead-inActivity
PracticalPractice
SituationalConversations
UsefulExpressions
Activities
EtiquetteTipsforDailyLife
LessonSevenBusinessCenter
Preamble
Lead-inActivity
PracticalPractice
SituationalConversations
UsefulExpressions
Activities
EtiquetteTipsforDailyLife
LessonEightCashier'sService
Preamble
Lead-inActivity
PracticalPractice
SituationalConversation
Activities
EtiquetteTipsforDailyLife

ChapterⅢTheHousekeepingDepartmentandItsSections
LessonOneAnIntroductiontotheHousekeepingDepartment
Preamble
Lead-inActivity
PracticalPractice
Activities
EtiquetteTipsforDailyLife
LessonTwoRegularServices
Preamble
Lead-inActivity
PracticalPractice
SituationalConversations
UsefulExpressions
Activities
EtiquetteTipsforDailyLife
LessonThreeLaundryService
Preamble
Lead-inActivity
PracticalPractice
SituationalConversations
UsefulExpressions
Activities
EtiquetteTipsforDailyLife
LessonFourPersonalizedHousekeepingService
Preamble
Lead-inActivity
PracticalPractice
SituationalConversations
UsefulExpressions
Activities
EtiquetteTipsforDailyLife
LessonFiveDealingwithEmergencies
Preamble
Lead-inActivity
PracticalPractice
SituationalConversations
UsefulExpressions
Activities
EtiquetteTipsforDailyLife

ChapterⅣFoodandBeverageDepartment
LessonOneAbouttheFood&Beverage
Preamble
Lead-inActivity
PracticalPractice
Activities
EtiquetteTipsforDailyLife
LessonTwoTakingRestaurantReservations
Preamble
Lead-inActivity
PracticalPractice
SituationalConversations
UsefulExpressions
Activities
EtiquetteTipsforDailyLife
LessonThreeHosting
Preamble
Lead-inActivity
PracticalPractice
SituationalConversations
UsefulExpressions
Activities
EtiquetteTipsforDailyLife
LessonFourTakingOrders
Preamble
Lead-inActivity
PracticalPractice
SituationalConversations
UsefulExpressions
Activities
EtiquetteTipsforDailyLife
LessonFiveServingDishes
……
LessonSevenRoomService
LessonEightPayingtheBill

ChapterⅤHealthandtheRecreationClub
LessonOneAbouttheHealth&theRecreationClub
LessonTwoBeautySalon
LessonThreeGym
LessonFourSaunaBathandSpa
LessonFiveSwimmingGolfandKaraoke

ChapterⅥOtherServicesintheHotel
LessonOneDealingWithComplaints
LessonTwoShopping
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