目录
Chapter 1 Logistics
Text 1 What is Logistics?
Role Play 1 Placing an Order
Text 2 The Definition of Logistics
Role Play 2 Deliveries and Suppliers
Case Study Logistics at Wal-Mart
Test
Chapter 2 Supply Chain Management
Text 1 Role of Logistics in the Supply Chain
Role Play 1 Conversation with Forward Air President ( I )
Text 2 What is Supply Chain Management?
Role Play 2 Conversation with Forward Air President ( II )
Case Study Future Trends in Supply Chain Management
Test
Chapter 3 Transportation
Text 1 The Purpose of Transportation
Role Play 1 UK Transportation Conversation
Text 2 Definition of Transportation
Role Play 2 Ground Transportation
Case Study Yamato Transport Co., Ltd.
Test
Chapter 4 A Third Party Logistics Provider
Text I What is Outsourcing?
Role Play I Problems with a Client
Text 2 Definition of Third Party Logistics
Role Play 2 Sales Terminology
Case Study How to Select a Third-Party Logistics Provider
Test
Chapter 5 Retailing Logistics
Text 1 Retail Supply Chains
Role Play 1 A Retail Conversation
Text 2 Retailing Logistics in U.K.
Role Play 2 Meeting with Customers
Case Study Grampian Country Food Group
Test
Chapter 6 Chain Store
Text 1 Standardization of the Operation of Chain Stores――An Opinion
Role Play 1 British Food
Text 2 Definition of Chain Stores
Role Play 2 Bargaining at a Flea-Market
Case Study McDonald's Corporation
Test
Chapter 7 Distribution Center
Text 1 What Is a Distribution Center?
Role Play 1 Target Distribution Center
Text 2 Warehouse Management
Role Play 2 Distribution Opportunities
Case Study Turbocharged Warehouse & Distribution Center
Test
Chapter 8 Intermodal Transportation
Text 1 Containerization-Past,Present and Future
Role Play 1 Import and Export Business
Text 2 The Nature of Intermodalism
Role Play 2 The Economics
Case Study International Transportation Operation
Test
Chapter 9 Procurement
Text 1 Definition about Procurement
Role Play 1 An Office in the University of Paisley
Text 2 Application of Procurement Systems
Role Play 2 An Office in the University of Paisley
Case Study United Nations' Procurement Methods
Test
Chapter 10 Information Management
Text 1 Logistics Information and Communication Technology
Role Play 1 Using a Computer
Text 2 Information Application
Role Play 2 Hooking Up My Computer
Case Study Use of EDI in the Supply Chain
Test
Chapter 11 Customer Service
Text 1 Eight Rules for Good Customer Service
Role Play 1 Customer Services ( I )
Text 2 Developing a Logistics Service Quality Scale
Role Play 2 Customer Services ( II )
Case Study Back-to-back Supply Chain Services Is More Than Just Logistics
Test
Chapter 12 Packaging
Text 1 Introduction to Packaging
Role Play 1 The Packaging ( I )
Text 2 Packaging Types
Role Play 2 The Packaging ( II )
Case Study Coca-Cola Company
Test
Appendix A Logistics Documents
Appendix B Abbreviations
Reference
摘要
upply Chain Management: a System perspective
Supply Chain Management （SCM） is a business system ofenterprise strategies, business processes and informationtechnologies for improving the planning, execution and collaborationof material flows, information flows, financial flows andworkforce flows in the supply chain. SCM is supported bymodular software applications that integrate activities acrossorganizations, from demand forecasting, product planning, partspurchasing, inventory control, manufacturing, and productassembly to product distribution.
A System of Supply Chain Management
SCM is a social or soft system which has goals, components,processes and a boundary.
Goals of SCM are to reduce inventory cost, to increasesales, to improve the coordination and the collaboration Withsuppliers, manufacturers and distributors.
Components of SCM System The components of a supplychain system consist of supply chain software and hardware,supply chain business processes and users of SCM system.
SCM Software and Hardware The core of an SCM system isSCM software. Supply chain software is a module-basedapplication. Each software module automates business activitiesof a functional area in the supply chain. UNIX is the most common operating system for running SCM software.
Business Processes Business processes of SCM include supply chain planning, execution and collaboration and operational control.
Users The users of SCM systems are supply chain participants at all levels.
Boundary of the SCM Systems The boundary of a SCM system is the boundary of extended enterprise which includes the company, suppliers, partners, distributors and customers.
