Part 1 业务接待Business Reception 1. Making an Appointment预约访客 2. At the Reception Desk在前台 3. In the Reception Room在会客厅 4. Receiving Visitors接待访客 5. Hosting招待客人 6. Accompanying Guests for Shopping陪来宾购物 Part 2 办公事务Office Affairs 1. Making a Phone Call打电话 2. Answering the Telephone接听电话 3. Having Extension转分机 4. Taking a Message电话留言 5. Interpretation翻译 6. Arranging a Meeting安排会议 7. Taking Minutes会议记录 8. Filing文件归档 9. Faxing收发传真 10. Telegram收发电报 11. Writing Letters写信 12. Online Work网上办公 13. A Daily Schedule日程安排 14. Memorandum备忘录 15. Printing and Copying打印、复印 16. Holidays安排休假 17. Going on Business安排出差 18. Orders from the Boss领导的指示 19. Delegating Responsibilities分配任务 20. Being Reproached被指责 21. Announcement通知 22. Reminding提醒 23. Controlling Petty Cash小额财物管理 24. Getting along with Colleagues与同事相处 25. Asking for Opinions征求意见 26. Business Negotiations贸易谈判 27. Order订货 28. The Trade Fair交易会 29. Buying Office Supplies购买办公用品 30. Recruiting招聘 31. Training New Colleagues培训新员工 Part 3 社交活动Social Activity 1. Inviting邀请 2. Receiving a Vistor at the Airport机场接人 3. Changing Plans改变计划 4. Cancelling the Appointment取消约会 5. Expressing Dissatisfaction表示不满 6. Apologizing道歉 7. Concern关心 8. Encouragement鼓励 9. Expressing Congratulations祝贺 10. Thanks感谢 11. Attending a Dancing Party 参加舞会 12. Parting告别 Part 4 商务旅行A Business Trip 1. Booking Airline Tickets预订机票 2. Reserving a Room预订房间 3. Confirming the Reservation确认预订 4. Cancelling a Reservation取消预订 5. Reserving a Table预订餐位 6. Cashing a Check兑换支票 7. Posting Parcel邮寄物品 8. Taking a Taxi乘出租车 9. Sightseeing参观游览
