Preface CHAFFER 1 111e Importance of Information Systems Management PARTⅠ LEADERSHIP ISSUES CHAPTER 2 TheTop IS Job CHAPTER 3 Strategic Uses of Information Technology CHAPTER 4 Information Systems Planning Part Ⅰ Discussion Case：Ⅵmat IT Strategy Would You Recommend Based on Royal Dutch／Shell Group’S Scenarios? PARTⅡ MANAGING THE ESSENTlAL TECHNOLOGIES CHAPTER 5 Distributed Systems：111e Overall Architecture CHAPTER 6 Managing Telecommunications CHAPTER 7 Managing Information Resources CHAPTER 8 Managing Operations Part Ⅱ Discussion Case：Managing Information Security on a Shoestring Budget PARTⅢ MANAGING sYSTEM DEvELOPMENT CHAPTER 9 Technologies for Developing Systems CHAFFER 10 Management Issues in System Development Part Ⅲ Discussion Case：A Dream Project Turns Nightmare：HOW Flawless Software Never Got Implemented Part Ⅳ SYSTEMS FoR SUPPORTING KNOWLEDGE-BASED WORK CHAFFER 11 Supporting Decision Making CHAPTER 12 Supporting Collaboration CHAPTER 13 Supporting Knowledge Work Part Ⅳ Discussion Case：How Should Lego Protect Its Trademark，Operating System， and Applications? PART Ⅴ THINKING AHEAD CHAPTER 14 Ihe Challenges Ahead Glossary Index
