Chapter 1 Front Office Unit 1 Room Reservation Unit 2 The Doorman and Porter Unit 3 Reception Unit 4 Check-in Unit 5 Information Desk Unit 6 Deposit Goods Unit 7 Mail and Information Unit 8 Exchanging Money Unit 9 The Switchboard Unit 10 Check-out
Chapter 2 Housekeeping Department Unit 1 Recognizing the Guests Unit 2 Housekeeping Unit 3 Laundry Service Unit 4 Meals Service Unit 5 Chamber Cleaning Unit 6 Maintenance Service Unit 7 Wake-up Service Unit 8 Special Requests
Chapter 3 Business Department Unit 1 Party Booking Unit 2 Secretarial Service Unit 3 Conference Service Unit 4 Travel Service
Chapter 4 Food and Beverage Department Unit 1 Table Reservation Unit 2 Conducting Unit 3 Order Service Unit 4 Bar Service Unit 5 Chinese Food Unit 6 Western Food Unit 7 Paying the Bill
Chapter 5 Shopping Arcade Unit I Jewelry and Crafts Department Unit 2 Garments Shop Unit 3 Medicine and Health Food
Chapter 6 Recreation Unit 1 Health Center Unit 2 Sauna Center Unit 3 Hair and Facial Unit 4 In the Nightclub
Chapter 7 Complaints Unit 1 House-keeping Complaints Unit 2 Beverage Complaints
摘要
A: Good evening! Welcome to the Great Wall Hotel. What can I do for you, sir? B:Yes,l have a reservation with you. A:May I have your name,please? B:l'm called Tom Smith. A:Yes, Mr. Smith. You've made a reserva- tion. May I have a look at your passport,please? B: Here you are. A:Would you please fill out the registration form? B.Here it is. Is it all right? A.Yes,thanks. How are you going to pay,in cash or by credit card? B:Could I poy with traveler's checks? A.Sure. Here is the key to Room 823 and the key card. The bellman will show you the way. B .Thanks. By the way,what's the rate for a night? A..The rate is 400 yuan for a night. B:That's not too expensive. Good-bye. A:Good-bye. A：晚上好!欢迎光临长城饭店。能为您效劳吗，先生? B：是的，我在这儿预订了房间。 A：能告诉我您的名子吗? B：我叫汤姆·史密斯。 A：是的，史密斯先生，您在这儿订了房间。我可以看一下您的护照吗? B：给您。 A：请您填一下这张登记表，好吗? B：表填好了，给你，这样可以了吗? A：可以，谢谢。您打算如何支付，用现金还是用信用卡? B：我可以用旅行支票吗? A：当然可以。这是823房的钥匙和出入证，接待员会带路的。 B：谢谢。顺便问一下，每晚的房价是多少? A：房价是每晚400元。 B：那不算太贵。再见。 A：再见! ……
