Module 1 Boarding1
Unit 1 Boarding and Greeting Passengers1
Unit 2 Seat Arrangement10
Unit 3 Baggage Arrangement17
Unit 4 Safety Check25
Module 2 In-flight Service32
Unit 5 Beverage and Meal Service32
Unit 6 In-flight Entertainment Service39
Unit 7 MedicalService45
Unit 8 Duty-free Service51
Module 3 Special Situation59
Unit 9 Serving Special Passengers59
Unit 10 Lost Baggage67
Unit 1 1Flight Delay77
Unit 12 Entry Forms and Transfer85
Module 4 Emergency Situation95
Unit 13 First Aid95
Unit 14 Emergency Procedures105
Module 5 Landing117
Unit 15 Pre-arrival117
Unit 16 Landing and Farewell126
附录A 世界各国主要航空公司代码135
附录B 世界主要城市及三字代码137
附录C 国内主要城市航空三字代码及机场140
附录D 机上特殊餐食及代码143
