Unit 1 General enquiries
Unit 2 The first day
Unit 3 Taking a booking
Unit 4 Receiving a guest
Unit 5 Helping guests, 1
Unit 6 Helping guests, 2
Unit 7 Serving drinks
Unit 8 On the menu
Unit 9 Dealing with complaints and problems
Unit 10 Payment and checkouts
Unit 11 Planning a function
Unit 12 Applying for a job
Appendix
