1 Culture and Communication 1
2 The Role of Language in Intercultural
Business Communication 39
3 Getting to Know Another Culture 81
4 Individuals and Groups in Business
Cultures 113
5 Organizing Messages to Other
Cultures 137
6 Nonverbal Language in Intercultural
Communication 175
7 Cultural Rules for Establishing
Relationships 205
8 Information, Decisions, and
Solutions 237
9 Intercultural Negotiation 269
10 Legal and Governmental
Considerations in Intercultural
Business Communication 297
11 The Influence of Business Structures
and Corporate Culture on
Intercultural Business
Communication 331
12 Intercultural Dynamics in the
International Company 367
Appendix to Chapter 12 391
