Chapter 1: UNDERSTANDING CULTURAL DIFFERENCES
Chapter 2: BASIC CULTURAL TYPES
Chapter 3: THE IMPACT OF CULTURE
Chapter 4: THE GLOBALIZATION OF BUSINESS
Chapter 5: CUSTOMS, ETIQUETTE AND PROTOCOL
Chapter 6: COMMUNICATING ACROSS CULTURES
Chapter 7: NON-VERBAL COMMUNICATION
Chapter 8: WRITTEN COMMUNICATION
Chapter 9: CULTURAL LANDMINES FOR WOMEN
Chapter 10: GIFT GIVING
Chapter 11: HUMOR ACROSS CULTURES
Chapter 12: CROSS-CULTURAL MEETINGS
Chapter 13: CROSS-CULTURAL NEGOTIATIONS
Chapter 14: CORPORATE CULTURE
Chapter 15: CORPORATE ETHICS
Chapter 16: THE CROSS-CULTURAL TEAM
Chapter 17: CROSS-CULTURAL MARKETING
Chapter 18: CROSS-CULTURAL CONSULTANTS
Chapter 19: GLOSSARY
Chapter 20: RESOURCES
Chapter 21: BOOKS
BIOGRAPHY
