旅游岗位英语实训教程

蒋玉琴编著的《旅游岗位英语实训教程》包括： Applying for a Job to a Travel Agency； Getting to Know the Travel Agency；Dealing with Consultation；Preparing Before Departing；Making Reservations；Sightseeing ；Dealing with Emergencies；Handling Complaints。

Project One Applying for a Job to a Travel Agency Task 1 Getting Prepared for Job-Seeking Task 2 Job Interviews Project Two Getting to Know the Travel Agency Task 1 Getting Familiar with the Travel Agency Task 2 Knowing Personal Job Responsibility Project Three Dealing with Consultation Task 1 Consultation over Phone Task 2 Face to Face Consultation Project Four Preparing Before Departing Task 1 Visitors' Must-Know Task 2 Checking Project Five Making Reservations Task 1 Booking Rooms Task 2 Booking Tables Project Six Sightseeing Task 1 Introduction of Scenic Spots Task 2 Shopping Project Seven Dealing with Emergencies Task 1 Emergencies in Domestic Tours Task 2 Emergencies in International Tours Project Eight Handling Complaints Task 1 Making Complaints about Services Task 2 Solving Complaints Answers