Tony Northrup,MCSE，CISPR and MVR is a networking consultant andauthor.He is coauthor of the MCSA/MCSESelf-Paced Training Kits for Exams 70-270 and 70-272,among other titles.
Waiter Glenn,MCDST,MCSE，and Microsoft Certified Trainer,is a technology consultant.teacher,and writer.He's authored a number of books on Windows and coauthored several MCSA/MCSE Self-Paced TrainingKits(Microsoft Press).
目录
Part 1 Learn at Your Own Pace
1 Introduction to Desktop Support
2 Installing Windows XP
3 Supporting Local Users and Groups
4 Supporting the Windows Desktop
5 Supporting Windows XP File and Folder Access
6 Installing and Managing Hardware
7 Supporting Display Devices, I/O Devices, and ACPI
8 Supporting Storage Devices in Windows XP
9 Managing Local and Network Printers
10 Supporting Network Connectivity
11 Supporting Internet Explorer in Windows XP
12 Monitoring System Performance in Windows XP
Part 2 Prepare for the Exam
13 Installing a Windows Desktop Operating System(1.0)
14 Managing and Troubleshooting Access to Resources(2.0)
15 Configuring and Troubleshooting Hardware Devices and Drivers(3.0)
16 Configuring and Troubleshooting the Desktop and User Environments(4.0)
17 Troubleshooting Network Protocols and Services(5.0)
