Unit 1 At the Airport
Unit 2 Receiving a Visitor
Unit 3 Knowing Your Office
Unit 4 Secretarial English for Telephone Use
Unit 5 Eating Out
Unit 6 Going Shopping
Unit 7 Dealing with the Boss
Unit 8 Giving Advice to Visitors
Unit 9 Planning a Meeting
Unit 10 Handling Complaints
Unit 11 Business Negotiation
Unit 12 Asking for Help and Reaching Agreements
Unit 13 International Etiquette
Appendix Written Form of Secretarial English
Tapescripts
