Unit One Room Reservation 房间预订
Unit Two Concierge Service 礼宾服务
Unit Three Check-in 登记入住
Unit Four Reception Desk 总台服务
Unit Five Housekeeping 客房服务
Unit Six Operator 总机服务
Unit Seven Food & Beverage 餐饮服务
Unit Eight Bar Service 酒吧服务
Unit Nine Business Center(Ⅰ) 商务中心(Ⅰ)
Unit Ten Business Center(Ⅱ) 商务中心(Ⅱ)
Unit Eleven Health & Recreation(Ⅰ) 康体中心(Ⅰ)
Unit Twelve Health & Recreation(Ⅱ) 康体中心(Ⅱ)
Unit Thirteen Shopping Service 购物服务
Unit Fourteen Convention Service 会议服务
Unit Fifteen Other Services 其他服务
Unit Sixteen Checkout 结账服务
Key to the Exercises 练习答案
Tape Script 录音资料
Glossary 词汇表
