Preface to revised edition
How this book was written-and why
PRRT ONE : FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE
1 If You Want to Gather Honey, Don't Kick Over the Beehive
2 The Big Secret of Dealing with People
3 He Who Can Do This Has the Whole World with Him.He Who Cannot Walks a Lonely Way'
PRRT TWO : SIX WAYS TO MAKE PEOPLE LIKE YOU
1 Do This and You'll Be Welcome Anywhere
2 A Simple Way to Make a Good First Impression
3 If You Don't Do This, You Are Headed for Trouble
4 An Easy Way to Become a Good Conversatio Nalist
5 How to Interest People
6 How to Make People Like You Instantly
PRRT THREE : HOW TO WIN PEOPLE TO YOUR WAY OF THINKING
1 You Can't Win an Argument
2 A Sure Way of Making Enemies - and How to Avoid it
3 If You're Wrong, Admit it
4 A Drop of Honey
5 The Secret of Socrates
6 The Safety Valve in Handling Complaints
7 How to Get Cooperation
8 A Formula That Will Work Wonders for You
9 What Everybody Wants
10 An Appeal That Everybody Likes
11 The Movies Do it. Tv Does it.Why Don't You Do it?
12 When Nothing Else Works, Try This
PRRT FOUR : BE A LEADER: HOW TO CHANGE PEOPLE WITHOUT GIVING OFFENCE OR AROUSING RESENTMENT
1 If You Must Find Fault, This is the Way to Begin
2 How to Criticise - and Not Be Hated for It
3 Talk About Your Own Mistakes First
4 No One Likes to Take Orders
5 Let the Other Person Save Face
6 How to Spur People On to Success
7 Give a Dog a Good Name
8 Make the Fault Seem Easy to Correct
9 Making People Glad to Do What You Want
A Shortcut To Distinction
