Chapter I The Front Office
前厅
Unit 1 Embarkatioand Check-in
Unit 2 Luggage Service
Unit 3 InformatioService
Unit 4 Business Center
Unit 5 Disembarkatioand Check-out
Unit 6 Lost and Found
Chapter II HousekeepingService
客房服务
Unit 1 Cabin-room Cleaning
Unit 2 Laundry Service
Unit 3 Dealing with Complaints
Chapter III Food and Beverage Service
餐饮服务
Unit 1 Table ReservatioService
Unit 2 A la Carte
Unit 3 Room Service
Unit 4 Bar Service
Chapter IV Entertainment & Recreation
Unit 1 Watching show
Unit 2 Gambling
Unit 3 Going Spa or Massage
Unit 4 Fitness Center
Unit 5 At the Barber's and Beauty Salon
Unit 6 Shopping oBoard
Unit 7 Shore Excursion
参考答案
Script／听力原文
