酒店情景英语(第2版高职高专旅游专业互联网+创新规划教材)

高文知主编的《酒店情景英语（第2版高职高专 旅游专业互联网+创新规划教材）》从酒店从业人员 的实际工作需要出发进行设计、构思和编写，主要以 酒店6个主要部门为依托，分为6个场景单元，每个场 景单元又分为若干个子场景单元。每个单元包含了听 力、场景对话、基本知识、课堂场景对话、补充阅读 等部分。在加强学生的英语沟通能力之外，重在培养 学生在酒店若干场景中的听、说能力，并拓展视野和 眼界。本书还配有3套试题，供教学之用。 本书主要作为高职高专旅游管理类和酒店管理类 专业的教材，也可作为职大、夜大、函授和中职旅游 类专业的教材，还可作为酒店管理人员、服务人员的 培训和工作参考书。

Chapter 1 The Front Office Unit 1 Room Reservation （I） Listening Practice Situational Dialogues Words and Expressions Learn by Heart Class Activity Role-Play Further Reading Question Unit 2 Room Reservation （II） Listening Practice Situational Dialogues Words and Expressions Learn by Heart Class Activity Role-Play Further Reading Question Unit 3 Receptionist Listening Practice Situational Dialogues Words and Expressions Learn by Heart Class Activity Role-Play Further Reading Question Unit 4 Check-in Listening Practice Situational Dialogues Words and Expressions Learn by Heart Class Activity Role-Play Further Reading Question Unit 5 Foreign Currency Exchange Listening Practice Situational Dialogues Words and Expressions Learn by Heart Class Activity Role-Play Further Reading Question Unit 6 Bell Service Listening Practice Situational Dialogues Words and Expressions Learn by Heart Class Activity Role-Play Further Reading Question Unit 7 Settling Guests Complaints Listening Practice Situational Dialogues Words and Expressions Learn by Heart Class Activity Role-Play Further Reading Question Unit 8 At the InformationDesk Unit 9 Check-out Chapter 2 Housekeeping Unit 1 Showing Room Unit 2 Chamber Service Unit 3 Laundry Unit 4 Dealing with Emergencies Unit 5 Lost and Found Unit 6 Wake-up Service Unit 7 Miscellaneous Service Chapter 3 Food & Beverage Unit 1 Reservation Unit 2 Seating Guests Unit 3 Taking Orders for the Western Food Unit 4 Taking Orders for the Chinese Food Unit 5 Room Service Unit 6 Paying the Bill Unit 7 Beverage Service during the Service Unit 8 Bar Service Unit 9 Banquet Service andBuffet Unit 10 Dealing with Complaints Chapter 4 Health & Recreation Unit 1 At the Health Center Unit 2 In the Beauty Salon Unit 3 Recreation Chapter 5 Business Center Unit 1 At the Bank Unit 2 At the Post Office Unit 3 Booking Tickets Unit 4 Telecommtmications Unit 5 Convention Services Chapter 6 At the Hotel Store Unit 1 At the Textile and knitwear Counter Unit 2 At the Jewelry and Crafts Counter Unit 3 At the Medicine and Foodstuff Department Unit 4 At the Chinese Arts and Stationery Department 参考文献