Unit 1 The pre-flight briefing
Unit 2 Welcome on board
Unit 3 After take-off and into the flight
Unit 4 Food and drinks
Unit 5 Minor passenger problems
Unit 6 Is there a doctor on board？
Unit 7 In-flight emergenies
Unit 8 Complaints and disruptive passengers
Unit 9 Preparing for landing
Unit 10 Saying goodbye
