人力资源管理：赢得竞争优势（英文版·第12版）（工商管理经典丛书·人力资源管理系列

本书是由国际知名人力资源管理专家雷蒙德·诺伊教授领衔编著的一本优秀著作，书中将人力资源管理视为企业经营成功的关键所在，强调人力资源管理如何能够帮助企业赢得竞争优势。第12版是最新版，一如既往地站在战略性人力资源管理的高度，结合当今世界发生的重大经济、社会和技术变化，传授人力资源管理的理论和实践进展。全书知识点全面，管理实践反映及时，案例丰富，视野全球化，可读性强。
全书共分五篇：第I篇讨论人力资源环境。第II篇讨论人力资源的获取与准备，包括人力资源规划与招募、甄选与配置、培训等内容。第III篇讨论人力资源的评价与开发，包括绩效管理、员工开发、员工离职与留任等内容。第IV篇讨论人力资源的薪酬，包括薪酬结构决策、绩效薪酬等内容。第V篇讨论人力资源管理的特殊主题，包括全球性人力资源管理、战略性人力资源职能管理等内容。
本书适合本科生、研究生的双语教学或全英教学，也可用于MBA、EMBA相关课程的教学，还可作为人力资源从业人员的培训参考书。

雷蒙德·诺伊（Raymond Noe） 俄亥俄州立大学Robert and Anne Hoyt管理学讲席教授，曾任教于密歇根州立大学管理系及明尼苏达大学卡尔森管理学院产业关系中心。研究领域及讲授课程涵盖人力资源管理、管理技能、定量方法、人力资源信息系统、培训、员工开发、绩效管理、组织行为等方面。在国际权威学术期刊上发表了大量论文，并担任多家学术期刊的编委。因其杰出的教学与研究成果荣获多个奖项，包括Ernest J. McCormick奖。

约翰·霍伦贝克（John Hollenbeck） 密歇根州立大学杰出教授，伊莱·布罗德商学院Eli Broad讲席教授。发表关于团队决策和工作动机的学术论文90多篇，被引用超过6 000次。

巴里·格哈特（Barry Gerhart） 威斯康星大学麦迪逊分校商学院Bruce R. Ellig杰出讲席教授，曾在康奈尔大学、范德堡大学担任部门主任、区域协调员，在威斯康星大学担任高级副院长。

帕特里克·赖特（Patrick Wright） 南卡罗来纳大学达拉·摩尔商学院教授、高管项目中心主任，研究领域为战略人力资源管理，特别关注企业如何利用人才作为竞争利器。发表研究文章60多篇。

1 Human Resource Management: Gaining a Competitive Advantage
Enter the World of Business: The Evolution of HRM Practices at IBM
Introduction
What Responsibilities and Roles Do HR Departments Perform?
Strategic Role of the HRM Function
Competitive Challenges Influencing Human Resource Management
Meeting Competitive Challenges through HRM Practices
Organization of This Book

PART 1 The Human Resource Environment
2 Strategic Human Resource Management
Enter The World of Business: GE: The Fall of an Iconic Company
Introduction
What Is a Business Model?
What Is Strategic Management?
Strategy Formulation
Strategy Implementation
The Role of Human Resources in Providing Strategic Competitive Advantage

3 The Analysis and Design of Work
Enter the World of Business: The Workerless Economy: The Future That Never Arrives
Introduction
Work-Flow Analysis and Organization Structure
Job Analysis
Job Design

PART 2 Acquisition and Preparation of Human Resources
4 Human Resource Planning and Recruitment
Enter the World of Business: Labor Force Drop Outs: Not Employed and Yet—Not Unemployed
Introduction
The Human Resource Planning Process
The Human Resource Recruitment Process

5 Selection and Placement
Enter the World of Business: When Strangers Meet in a World with No Background Checks
Introduction
Selection Method Standards
Types of Selection Methods

6 Training
Enter the World of Business: AT&T: Staying Competitive by Helping Employees Update Their Skills and Careers
Introduction
Training: Its Role in Continuous Learning and Competitive Advantage
Designing Effective Formal Training Activities
Evaluating Training Programs
Special Training Issues

PART 3 Assessment and Development of Human Resources
7 Performance Management
Introduction
The Performance Management Process
Purposes of Performance Management
Performance Measures Criteria
Approaches to Measuring Performance
Choosing a Source for Performance Information
Use of Technology in Performance Management
Performance Feedback
What Managers Can Do to Diagnose Performance Problems and Manage Employees’ Performance
Developing and Implementing a System That Follows Legal Guidelines

8 Employee Development
Enter the World of Business: Development at Vi Inspires Retention and Services to Seniors
Introduction
The Relationship among Development, Training, and Careers
Development Planning Systems
Approaches to Employee Development
Special Issues in Employee Development

9 Employee Separation and Retention
Enter the World of Business: Google Employees Protest “Pass the Trash” Sexual Harassment Practices
Introduction
Managing Involuntary Turnover
Managing Voluntary Turnover

PART 4 Compensation of Human Resources
10 Pay Structure Decisions
Enter the World of Business: Unemployment Rates Down, Employee Compensation Up: Competing for Employees to Execute Strategy
Introduction
Equity Theory and Fairness
Developing Pay Levels
The Importance of Process: Participation and Communication
Challenges
Government Regulation of Employee Compensation

11 Recognizing Employee Contributions with Pay
Enter the World of Business: Employers Raise Pay but Try to Keep an Eye on Fixed Costs—A Challenge in a Tight Labor Market
Introduction
How Does Pay Influence Individual Employees?
How Do Pay Sorting Effects Influence Labor Force Composition?
Pay-for-Performance Programs
Managerial and Executive Pay
Process and Context Issues
Organization Strategy and Compensation Strategy: A Question of Fit

PART 5 Special Topics in Human Resource Management
12 Managing Human Resources Globally
Enter the World of Business: Changing the Offshoring Game
Introduction
Current Global Changes
Factors Affecting HRM in Global Markets
Managing Employees in a Global Context

13 Strategically Managing the HRM Function
Enter the World of Business: Rebuilding Wells Fargo
Introduction
Activities of HRM
Strategic Management of the HRM Function
Building an HR Strategy
Measuring HRM Effectiveness
Improving HRM Effectiveness
Improving HRM Effectiveness through New Technologies—HRM Information Systems
The Future for HR Professionals
The Role of the Chief Human Resource Officer

Glossary