Unit 1 An Overview of Hotels
Unit 2 Reservation Service
Unit 3 Reception Service
Unit 4 Bell Service
Unit 5 Service Center
Unit 6 Western Food Service
Unit 7 Chinese Food Service
Unit 8 Room Service
Unit 9 Banquet Service
Unit 10 Bar Service
Unit 11 Chamber Service
Unit 12 Laundry Service
Unit 13 Personalized Service
Unit 14 Repair and Maintenance Service
Unit 15 Health and Recreation Service
Unit 16 Handling Complaints
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