前言
Unit 1 The Components of Business Letters
商务信函的构成
1.1 The Essential Parts of a Business Letter
1.2 The Optional Parts of a Business Letter
1.3 Business Letter Formats
1.4 The Overall Appearance of a Business Letter
Unit 2 Tone of a Business Letter
商务信函的语气
2.1 Writing forYourAudience
2.2 Three Approaches in Dealing with Messages
Unit 3 Language Styles of a Business Letter
商务信函的语言风格
3.1 Clarity
3.2 Conciseness
3.3 Courtesy
Unit 4 Inquiries
询问函
4.1 Introduction
4.2 Sample Letters
Unit 5 Replies
回复函
5.1 Introduction
5.2 Sample Letters
Unit 6 Letters of Declining
拒绝函
6.1 Introduction
6.2 Sample Letters
Unit 7 Goodwill and Social Letters
友好与社交信函
7.1 Invitation Letter
7.2 Letter of Thanks
7.3 Letter of Complaints and Claims
Unit 8 Interoffice Routine Letters
办公室日常信函
8.1 Letters ofAppointment
8.2 Letters of Recommendation
8.3 Notice
Unit 9 Memos
备忘录
9.1 Introduction1l
9.2 Basic Structure of Memos
9.3 Sample Memos
Unit 10 Sales Letters and Advertisement
促销信函与广告
10.1 Persuasive Writing
10.2 Sales Letters
10.3 Adve:rtisement
Unit 11 Business Reports
商务报告(Ⅰ)