Unit 1 Pre-flight Period
Unit 2 Waiting and Boarding
Unit 3 Security Check before Take-off
Unit 4 Cabin Service after Take-off
Unit 5 Food and Drink Service in the Cabin
Unit 6 Duty-free Sales
Unit 7 Service after Meals
Unit 8 Pre-arrival and Landing
Unit 9 Serving Special Passengers
Unit 10 Dealing with Emergencies
Key to the Exercises
Appendix
