1 Emails
2 Job Application
3 Research Proposal
4 Personal Statement
5 Notice of Meeting
6 Meeting Minutes
7 Business Report
8 Itinerary
9 Notes and Slips
10 Memo
11 Inquiry Email
12 Quotation Letter
13 Placing an Order
14 Publicity Materials
15 Taking Notes
16 Tables and Charts
17 Complaints and Claims
18 Resignation Letter
19 Problem-solving Skills
20 Tone of Emails
21 Formal Email Format
22 Address Someone in an Email
Appendix
