Chapter 1 Brief Introduction to Intercultural Communication
1.1 Defining and Describing Culture
1.1.1 Two Types of Culture
1.1.2 Five Dimensions of Culture
1.1.3 Characteristics of Culture
1.2 Culture and Communication
1.2.1 Defining and Describing Communication
1.2.2 Relationship Between Culture and Communication
1.3 Defining and Describing Intercultural Communication
1.3.1 Definition of Intercultural Communication
1.3.2 Five Elements in the Communication Process
Chapter 2 Verbal and Nonverbal Communication
2.1 Introduction to Verbal Communication
2.1.1 Role of Language in Verbal Communication
2.1.2 Receptive and Productive Language Skills
2.1.3 Need for Using Bias-Free Language
2.1.4 Types of Verbal Communication
2.2 Verbal Communication Skills
2.2.1 Effective Verbal Communication
2.2.2 Examples of Verbal Communication Skills in the Workplace
2.2.3 7Cs of Communication
2.2.4 Steps to Improve Your Verbal Communication Skills in the Workplace
2.3 Introduction to Nonverbal Communication
2.3.1 Definition of Nonverbal Communication
2.3.2 Types and Features of Nonverbal Communication
2.4 Functions of Nonverbal Communication
2.4.1 Conveying Meaning
2.4.2 Regulating Conversational Flow
2.4.3 Affecting Relationships
2.4.4 Expressing ldentities
2.5 Guidelines to Improve Nonverbal Competence
Chapter 3 Communicative Competence & Intercultural Competence
3.1 Communicative Competence & Intercultural Communicative Competence
3.1.1 Framework for Communicative Competence
3.1.2 Concept of Intercultural Communicative Competence
3.1.3 Concept of Transcultural Competence
3.1.4 Skills of Multilingual Communicators
3.2 Communicating Under Different Cultural Contexts
3.2.1 Differences in Greetings
3.2.2 Differences in Approval and Disapproval Movements
3.2.3 High-Contact Culture & Low-Contact Culture
3.2.4 Signs Cannot Be Used Casually Abroad
3.3 A Recipe for Successful Intercultural Communication
3.3.1 A Heart Set
3.3.2 A Mindset
3.3.3 A Skill Set
3.3.4 Other Practical Approaches
3.4 Culture Shock
3.4.1 Five Stages of Culture Shock
3.4.2 Reverse Culture Shock