Part One Essentials of Business Correspondence
Chapter 1 Business Writing Basics
Introduction
Section 1: Significance of Business Writing
Section 2: Instructions of Business Writing
Exercises
Extra Reading
Chapter 2 Guidelines of Business Correspondence
Introduction
Section 1: Forms of Business Correspondence
Section 2: Principles for Business Correspondence Writing
Exercises
Extra Reading
Chapter 3 Organizing Business Correspondence
Introduction
Section 1: Business Letter
Section 2: Business Email
Exercises
Extra Reading
Part Two Routine Business Transactions Correspondence
I Chapter 4 Get and Keep Trade Relations
Introduction
Section 1: Establishing Trade Relations
Section 2: Keeping Trade Relations
Section 3: Satisfying Your Customers
Useful Reference Expressions
Exercises
Extra Reading
Chapter 5 Request Letters and Replies
Introduction
Section 1: Credit Requests
Section 2: Replies to Credit Requests
Section 3: Inquiries
Section 4: Inquiry Replies
Useful Reference Expressions
Exercises
Extra Reading
Chapter 6 Negotiate for Profit
Introduction
Section 1: Offers and Quotations
Section 2: Counteroffer
Section 3: Order and Order Acknowledgment
Useful Reference Expressions
Exercises
Extra Reading
Part Two Routine Business Transactions Correspondence
I Chapter 4 Get and Keep Trade Relations
Introduction
Section 1: Establishing Trade Relations
Section 2: Keeping Trade Relations