第3版出版说明 / 1
第2版出版说明 / 1
第1版出版说明 / 1
Module 1 Reservation Department / 1
Unit 1 What type of room would you like? / 2
Unit 2 I’d like to change my reservation / 7
Unit 3 I will cancel the reservation for you / 13
Module 2 Concierge / 19
Unit 4 Welcome to our hotel / 20
Unit 5 Let me help you with your luggage / 26
Unit 6 Where would you like to go? / 32
Module 3 Front Office / 37
Unit 7 Enjoy your stay with us / 38
Unit 8 How many nights would you like to extend your stay? / 44
Unit 9 Here is your bill, sir / 49
Module 4 Housekeeping Department / 55
Unit 10 May I clean your room now? / 56
Unit 11 I’ll pick up your laundry right now / 62
Unit 12 The bedside lamp in my room doesn’t work / 69
Unit 13 Would you keep down your voice, sir? / 75
Unit 14 Would you please bring me some breakfast? / 80
Module 5 Food and Beverage Department / 87
Unit 15 What time would you like to have your table? / 88
Unit 16 Are you ready to order now? / 94
Unit 17 With or without ice, please? / 101
Unit 18 What kind of tea do you prefer? / 107
Module 6 Fitness and Recreation Center / 113
Unit 19 We have a well-equipped gymnasium / 114
Unit 20 How would you like your hair cut? / 120
后 记 / 126
二维码资源索引 / 127
