Module 1 Business Organization
Starting up
Reading A Key Activities in a Company
Reading B Huawei
Listening
Speaking
Writing
Language Spot
Checklist
Module 2 Workplace
Starting up
Reading A Dealing with Workplace Issues
Reading B Office Etiquette Ru les
Listening
Speaking
Writing
Language Spot
Checklist
Module 3 Business Association
Starting up
Reading A Why Your Business Needs to Build Good Relationships
Reading B How to Build Strong Relationships with Clients
Listening
Speaking
Writing
Language Spot
Checklist
Module 4 Products
Starting up
Reading A What Is New Product Introduction?
Reading B How to Write Product Descriptions that Sell
Listening
Speaking
Writing
Language Spot
Checklist
Module 5 Marketing
Starting up
Reading A How to Market New Products
Reading B The Secrets behind Starbucks' Success So Far
Listening
Speaking
Writing
Language Spot
Checklist
Module 6 Customer Service
Starting up
Reading A The Happy Customer: Eight Steps to Improve Customer Satisfaction
Reading B How to Manage Customer Complaints
Listening