Chapter One Layout and Principles of Business Letters ............................................... 1
Chapter Two Channels of Establishing Business Relations ......................................... 10
Chapter Three Enquiries and Replies............................................................................ 20
Chapter Four Offers and Counteroffers........................................................................ 31
Chapter Five Conclusion of Business............................................................................. 42
Chapter Six Payment....................................................................................................... 63
Chapter Seven Establishment of and Amendment to L/C ........................................... 76
Chapter Eight Shipment.................................................................................................. 89
Chapter Ten Complaints and Claims........................................................................... 125
Chapter Eleven Resume, Memorandum, Notes and Fax ........................................... 141
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