第3版前言
Chapter 1 Fundamentals of Business Communication
1.1 Letters
1.2 Faxes
1.3 E-mails
1.4 Other Commonly Used Methods of Communication
Additional Reading
Common Errors Made by Students
Vocabulary
Supplementary Vocabulary for Garments
Exercises
Chapter 2 Establishing Business Relations
Case Study
Additional Reading
Common Errors Made by Students
Vocabulary
Supplementary Vocabulary for Toys
Notes to Text
Exercises
Chapter 3 Business Negotiations
3.1 Enquiries and Replies
3.2 Offers
3.3 Counter Offers and Re-counter Offers
3.4 Acceptance
Additional Reading
Common Errors Made by Students
Vocabulary
Supplementary Vocabulary for Arts & Crafts
Notes to Text
Exercises
Chapter 4 Sending Samples
Case Study
Additional Reading
Common Errors Made by Students
Vocabulary
Supplementary Vocabulary for Hardware Products
Notes to Text
Exercises
Chapter 5 Signing a Contract
Case Study
Additional Reading
Common Errors Made by Students
Vocabulary
Supplementary Vocabulary for Electrical Appliances
Notes to Text
Exercises
Chapter 6 Terms of Payment
6.1 Payment
6.2 Urging Establishment of L/C
6.3 L/C Amendment and Extension