管理学(第14版清华管理学系列英文版教材)(英文版)

\\\"《管理学》由美国著名管理学家斯蒂芬?P. 罗宾斯教授所撰写，是西方经典的管理学教材，被欧美大多数商学院选为指定教材或推荐参考书。本书以管理过程为主线，分别阐述了管理的主要职能：决策、计划、组织与领导。为适应管理实践的发展和管理学科的动态变化，第12版进行了较大范围的更新，从内容到形式都做了颇多调整。 本书结构清晰，语言生动，不仅提供了大量的应用案例，而且荟萃了众多学者的研究成果。同时，作者还颇具匠心地设计了多个实用性很强的专栏和练习，帮助读者掌握所学内容。\\\"

斯蒂芬?P. 罗宾斯（Stephen P. Robbins）美国圣迭戈州立大学荣誉退休教授，管理学与组织行为学领域全球最畅销教材的作者，其著作在全美超过1000家大学中广泛使用，并被翻译为19种语言。罗宾斯博士长期从事管理学和组织行为学研究，他撰写的教科书中最著名的有《管理学》《组织行为学》《组织行为学精要》《人际技能培训》等。

Part 1 Introduction to Management 2 Chapter 1: Managers and You in the Workplace 2 Who Are Managers and Where Do They Work? 4 Why Are Managers Important? 7 What Do Managers Do? 8 How Is the Manager’s Job Changing? 13 Why Study Management? 17 Preparing for: Exams/Quizzes 21 Preparing for: My Career 23 Case Application 1: The Power of Social Media 24 Case Application 2: Who Needs a Boss? 25 Management History Module 30 Early Management 30 Classical Approach 32 Behavioral Approach 35 Quantitative Approach 37 Contemporary Approaches 39 Chapter 2: Making Decisions 44 The Decision-Making Process 45 Approaches to Decision Making 50 Types of Decisions and Decision-Making Conditions 53 Decision-Making Biases and Errors 58 Effective Decision Making in Today’s World 62 Preparing for: Exams/Quizzes 65 Preparing for: My Career 67 Case Application 1: Where to Locate Next? 69 Case Application 2: The Business of Baseball 69 ix Part 1: Management Practice 74 A Manager’s Dilemma 74 Global Sense 74 Continuing Case: Starbucks—Introduction 74 Part 2 Basics of Managing in Today’s Workplace 78 Chapter 3: Managing the External Environment and the Organization’s Culture 78 The Manager: Omnipotent or Symbolic? 80 The External Environment: Constraints and Challenges 81 Organizational Culture: Constraints and Challenges 87 Current Issues in Organizational Culture 97 Preparing for: Exams/Quizzes 99 Preparing for: My Career 100 Case Application 1: Freedom and Responsibility at Netflix 102 Case Application 2: Not Sold Out 103 Chapter 4: Managing in a Global Environment 108 Who Owns What? 110 What’s Your Global Perspective? 111 Understanding the Global Trade Environment 112 Doing Business Globally 118 Managing in a Global Environment 120 Preparing for: Exams/Quizzes 128 Preparing for: My Career 130 Case Application 1: Dirty Little Secret 132 Case Application 2: The Power of Presence 133 Answers to “Who Owns What” Quiz 134 Chapter 5: Managing Diversity 138 Diversity 101 140 The Changing Workplace 144 Types of Workplace Diversity 147 Challenges in Managing Diversity 156 Workplace Diversity Initiatives 159 Preparing for: Exam/Quizzes 162 Preparing for: My Career 164 Case Application 1: From Top to Bottom 166 Contents xi Case Application 2: The Challenge of Toys for Girls 167 Chapter 6: Managing Social Responsibility and Ethics 172 What Is Social Responsibility? 174 Green Management and Sustainability 177 Managers and Ethical Behavior 180 Encouraging Ethical Behavior 185 Social Responsibility and Ethics Issues in Today’s World 191 Preparing for: Exams/Quizzes 196 Preparing for: My Career 198 Case Application 1: A Better Tomorrow 199 Case Application 2: Defeating the System: Ethics at Volkswagen 200 Chapter 7: Managing Change and Disruptive Innovation 206 The Case for Change 208 The Change Process 210 Areas of Change 213 Managing Change 216 Contemporary Issues in Managing Change 219 Stimulating Innovation 226 Disruptive Innovation 231 Preparing for: Exams/Quizzes 235 Preparing for: My Career 237 Case Application 1: In Search of the Next Big Thing 239 Case Application 2: The iPhone: A Technology Disruptor 240 Part 2: Management Practice 246 A Manager’s Dilemma 246 Global Sense 246 Continuing Case: Starbucks—Basics of Managing in Today’s Workplace 246 Part 3 Planning 252 Chapter 8: Planning Work Activities 252 The What and Why of Planning 254 Goals and Plans 255 Setting Goals and Developing Plans 258 Contemporary Issues in Planning 264 Preparing for: Exams/Quizzes 268 Preparing for: My Career 270 Case Application 1: Planning for Holiday Shipping at FedEx 272 Case Application 2: Shifting Direction 273 Chapter 9: Managing Strategy 276 Strategic Management 278 The Strategic Management Process 280 Corporate Strategies 283 Competitive Strategies 287 Current Strategic Management Issues 291 Preparing for: Exams/Quizzes 296 Preparing for: My Career 298 Case Application 1: Fast Fashion 300 Case Application 2: A Simple Strategy at Costco 301 Chapter 10: Entrepreneurial Ventures 306 The Context of Entrepreneurship 307 Start-Up and Planning Issues 312 Organizing Issues 321 Leading Issues 326 Control Issues 329 Preparing for: Exams/Quizzes 333 Preparing for: My Career 335 Case Application 1: The Fear of Failure 337 Case Application 2: More than a Restaurant 338 Part 3: Management Practice 342 A Manager’s Dilemma 342 Global Sense 342 Continuing Case: Starbucks—Planning 342 Part 4 Organizing 346 Chapter 11: Designing Organizational Structure 346 Six Elements of Organizational Design 347 Mechanistic and Organic Structures 356 Contingency Factors Affecting Structural Choice 357 Traditional Organizational Design Options 359 Organizing for Flexibility in the Twenty-First Century 360 Preparing for: Exams/Quizzes 368 Preparing for: My Career 370 Case Application 1: A New Kind of Structure 372 Case Application 2: Organizational Volunteers 373 Chapter 12: Managing Human Resources 378 Why Human Resource Management Is Important and the Human Resource Management Process 380 External Factors that Affect the Human Resource Management Process 382 Identifying and Selecting Competent Employees 386 Providing Employees with Needed Skills and Knowledge 393 Retaining Competent, High-Performing Employees 396 Contemporary Issues in Managing Human Resources 400 Preparing for: Exams/Quizzes 403 Preparing for: My Career 405 Case Application 1: Hiring Right at the Mayo Clinic 407 Case Application 2: Stopping Traffic 409 Chapter 13: Creating and Managing Teams 416 Groups and Group Development 418 Work Group Performance and Satisfaction 420 Turning Groups into Effective Teams 428 Current Challenges in Managing Teams 434 Preparing for: Exams/Quizzes 437 Preparing for: My Career 439 Case Application 1: Who Needs a Manager? 440 Case Application 2: 737 Teaming Up for Takeoff 441 Part 4: Management Practice 446 A Manager’s Dilemma 446 Global Sense 446 Continuing Case: Starbucks—Organizing 446 Part 5 Leading 450 Chapter 14: Managing Communication 450 The Nature and Function of Communication 451 Methods and Challenges of Interpersonal Communication 453 Effective Organizational Communication 461 Communication in the Internet and Social Media Age 465 Communication Issues in Today’s Organizations 468 Becoming a Better Communicator 472 Preparing for: Exams/Quizzes 473 Preparing for: My Career 475 Case Application 1: Is Anytime Feedback Too Much? 477 Case Application 2: Delivery Disaster 478 Chapter 15: Understanding and Managing Individual Behavior 482 Focus and Goals of Organizational Behavior 484 Attitudes and Job Performance 485 Personality 491 Perception 501 Learning 504 Preparing for: Exams/Quizzes 506 Preparing for: My Career 508 Case Application 1: Great Place to Work 510 Case Application 2: Putting Customers Second 511 Chapter 16: Motivating Employees 518 What Is Motivation? 519 Early Theories of Motivation 520 Contemporary Theories of Motivation 524 Current Issues in Motivation 535 Preparing for: Exams/Quizzes 542 Preparing for: My Career 544 Case Application 1: Passion for the Outdoors and for People 546 Case Application 2: Best Practices at Best Buy 547 Chapter 17: Being an Effective Leader 554 Who Are Leaders and What Is Leadership? 555 Early Leadership Theories 556 Contingency Theories of Leadership 559 Contemporary Views of Leadership 564 Leadership Issues in the Twenty-First Century 569 Preparing for: Exams/Quizzes 576 Preparing for: My Career 578 Case Application 1: Growing Leaders 580 Case Application 2: Leadership Development at L’Oréal 581 Part 5: Management Practice 588 A Manager’s Dilemma 588 Global Sense 589 Continuing Case: Starbucks—Leading 590 Part 6 Controlling 594 Chapter 18: Monitoring and Controlling 594 What Is Controlling and Why Is It Important? 596 The Control Process 597 Controlling for Organizational and Employee Performance 601 Tools for Measuring Organizational Performance 606 Contemporary Issues in Control 611 Preparing for: Exams/Quizzes 619 Preparing for: My Career 621 Case Application 1: The Challenge of “Healthy” Fast-Food 622 Case Application 2: Bring Your Own Device 623 Planning and Control Techniques Module 628 Techniques for Assessing the Environment 628 Techniques for Allocating Resources 633 Contemporary Planning and Control Techniques 640 Managing Operations Module 646 The Role of Operations Management 647 What Is Value Chain Management and Why Is It Important? 649 What Is Value Chain Management? 650 Managing Operations Using Value Chain Management 651 Current Issues in Managing Operations 655 Part 6: Management Practice 662 A Manager’s Dilemma 662 Global Sense 662 Continuing Case: Starbucks—Controlling 663