管理学基础(第2版高职高专财经商贸类专业系列教材)

本书共分 12章，包括：绪论、管理思想的发展、决策、计划、战略管理、组织、人力资源管理、领导、沟通、激励、控制、信息管理和知识管理。本书注重逻辑上的严密性，表述上追求凝练、准确。本书各章后附有形式多样的自我测试题，便于学生对所学知识进行练习、巩固和自我评测。 本书可作为高职高专院校、职业技术大学、成人教育学院经管类专业教材，也可供开设本课程的其他专业作为教材。

前 言第1章 绪论 .................................................................................................................................................1 1.1 管理的定义与职能 ................................................................................................................................1 1.2 管理者 ...................................................................................................................................................3 1.3 管理学概述 ............................................................................................................................................6 自我测试 ........................................................................................................................................................8 第 2章管理思想的发展 .........................................................................................................................11 2.1 管理理论形成之前的管理思想与管理实践 ........................................................................................11 2.2 古典管理理论 ......................................................................................................................................13 2.3 人际关系学说与行为科学理论 ...........................................................................................................18 2.4 现代管理理论 ......................................................................................................................................22 自我测试 ......................................................................................................................................................27 第3章 决策 ...............................................................................................................................................29 3.1 决策概述..............................................................................................................................................29 3.2 决策的程序 ..........................................................................................................................................31 3.3 决策的方法 ..........................................................................................................................................32 自我测试 ......................................................................................................................................................40 第4章 计划 ...............................................................................................................................................42 4.1 计划概述..............................................................................................................................................42 4.2 计划的类型 ..........................................................................................................................................43 4.3 计划工作的过程和方法 ......................................................................................................................45 4.4 目标管理..............................................................................................................................................49 自我测试 ......................................................................................................................................................52 第 5章 战略管理 ......................................................................................................................................54 5.1战略管理概述 ......................................................................................................................................54 5.2战略分析..............................................................................................................................................58 5.3战略的制定、实施与控制 ...................................................................................................................64 自我测试 ......................................................................................................................................................69 第6章 组织 ...............................................................................................................................................71 6.1 组织概述..............................................................................................................................................71 6.2 组织结构设计 ......................................................................................................................................72 6.3 组织文化..............................................................................................................................................77 6.4 组织变革..............................................................................................................................................79 自我测试 ......................................................................................................................................................81 IV 目录 第 7章人力资源管理 .............................................................................................................................85 7.1人力资源管理概述 ..............................................................................................................................85 7.2工作分析..............................................................................................................................................89 7.3员工的招聘、培训与开发 ...................................................................................................................92 7.4绩效管理与薪酬管理 ..........................................................................................................................96 自我测试....................................................................................................................................................102 第8章 领导 .............................................................................................................................................104 8.1 领导概述............................................................................................................................................104 8.2 领导者与领导集体 ............................................................................................................................107 8.3 领导理论与艺术 ................................................................................................................................112 自我测试....................................................................................................................................................117 第9章 沟通 .............................................................................................................................................119 9.1沟通概述............................................................................................................................................119 9.2沟通中的障碍 ....................................................................................................................................121 9.3沟通的技巧 ........................................................................................................................................122 9.4组织沟通网络 ....................................................................................................................................126 自我测试....................................................................................................................................................127 第10章 激励 ...........................................................................................................................................128 10.1 激励概述 ..........................................................................................................................................128 10.2 激励理论 ..........................................................................................................................................130 10.3 激励原则与方法 ..............................................................................................................................136 自我测试....................................................................................................................................................138 第11章 控制 ...........................................................................................................................................141 11.1 控制概述 ..........................................................................................................................................141 11.2 控制的类型及原则 ..........................................................................................................................145 11.3 控制的过程及条件 ..........................................................................................................................149 11.4 预算控制与非预算控制 ..................................................................................................................155 11.5 组织绩效的综合控制 ......................................................................................................................159 自我测试....................................................................................................................................................164 第 12章信息管理和知识管理 ............................................................................................................166 12.1 信息与信息管理 ..............................................................................................................................166 12.2 信息系统 ..........................................................................................................................................169 12.3 知识管理 ..........................................................................................................................................174 自我测试....................................................................................................................................................177 参考文献......................................................................................................................................................179