目录
出版说明<br/>导读<br/>作者简介<br/>前言<br/>术语表<br/>第一部分 组织、管理和网络化企业<br/>第 1章 当今全球商业中的信息系统 /2<br/>开篇案例 未来的杂货店：看看克罗格超市 /3 <br/>1.1 信息系统如何改变商业，为何它们在当今业务运营和管理中如此重要 /5 <br/>1.2 什么是信息系统？它如何工作？什么是它的管理、组织和技术构件？为什么确保信息系统为企业提供具有真正价值的互补性资产如此重要 /16 <br/>1.3 学习信息系统需要什么样的学术规则？这些学术规则如何帮助理解信息系统 /28<br/>本章小结 /31<br/><br/>关键术语 /32<br/><br/>复习题 /32<br/><br/>讨论题 /33<br/> <br/>MIS实践项目 /33<br/><br/>团队协作项目 /34<br/><br/>案例研究 /34<br/><br/>参考文献 /38<br/><br/>第 2章 全球电子商务与合作 /40<br/>开篇案例 企业社会化网络帮助ABB创新和成长 /41 <br/>2.1 什么是业务流程？业务流程是如何与信息系统产生关系的 /43 <br/>2.2 信息系统的类型 /46 <br/>2.3 为什么协作和社会化系统如此重要？它们使用什么技术 /57 <br/>2.4 企业信息系统职能的角色是什么 /67<br/>本章小结 /70<br/>关键术语 /71<br/>复习题 /71<br/>讨论题 /72 <br/>MIS实践项目 /72<br/>团队协作项目 /73<br/>案例研究 /73<br/>参考文献 /76<br/>第 3章 信息系统、组织与战略 /78<br/>开篇案例 威瑞森还是AT&T：哪家企业拥有最好的数字战略 /79 <br/>3.1 管理者需要知道成功建设和使用信息系统的组织的特性是什么 /81 <br/>3.2 信息系统对组织的影响是什么 /89 <br/>3.3 波特的竞争力模型、价值链模型、协同效应、核心竞争力以及网络经济学如何帮助企业利用信息系统实现竞争战略 /95 <br/>3.4 战略信息系统的挑战是什么？如何应对这些挑战 /110<br/>本章小结 /112<br/>关键术语 /113<br/>复习题 /113<br/>讨论题 /114 <br/>MIS实践项目 /114 <br/>团队协作项目 /115<br/><br/>案例研究 /116<br/><br/>参考文献 /119<br/><br/>第 4章 信息系统中的商业伦理和社会 问题 /122<br/>开篇案例 大数据的黑暗面 /123 <br/>4.1 信息系统会引发哪些商业伦理、社会和政治问题 /125 <br/>4.2 信息社会的商业伦理 /130 <br/>4.3 为什么现代信息系统技术和互联网对个人隐私与知识产权保护而言是挑战 /134 <br/>4.4 信息系统如何影响法律责任和义务以及日常生活质量 /144<br/>本章小结 /155<br/><br/>关键术语 /156<br/><br/>复习题 /156<br/><br/>讨论题 /157 <br/><br/>MIS实践项目 /157<br/><br/>团队协作项目 /158<br/><br/>案例分析 /158<br/><br/>参考文献 /162<br/><br/>第二部分 信息技术基础设施<br/>第 5章 IT基础设施与新兴技术 /164<br/>开篇案例 有了云计算，易捷航空会飞得更高 /165 <br/>5.1 什么是 IT基础设施？ IT基础设施演变的阶段和驱动力是什么 /167 <br/>5.2 基础设施的构成要素是什么 /178 <br/>5.3 计算机硬件平台的发展趋势是什么 /182 <br/>5.4 当前计算机软件平台的状态和趋势是什么 /192 <br/>5.5 管理 IT基础设施的挑战和问题是什么 /198<br/><br/>本章小结 /202<br/><br/>关键术语 /203<br/><br/>复习题 /204<br/><br/>讨论题 /204 <br/><br/>MIS实践项目 /204<br/><br/>团队协作项目 /205<br/><br/>案例研究 /206<br/><br/>参考文献 /209<br/><br/>第 6章 商务智能基础：数据库与信息管理 /210<br/>开篇案例 良好的数据管理帮助美国邮政服务复兴 /211 <br/>6.1 在传统文件环境下，管理数据资源的问题是什么 /213 <br/>6.2 数据库管理系统的主要能力是什么？为什么关系型数据库管理系统如此强大 /217 <br/>6.3 为了提高企业绩效和决策能力，从数据库获取信息的主要工具和技术有哪些 /226 <br/>6.4 为什么信息政策、数据管理、数据质量保证对管理企业数据资源非常重要 /236<br/>本章小结 /240<br/><br/>关键术语 /241<br/><br/>复习题 /242<br/><br/>讨论题 /242 <br/><br/>MIS实践项目 /242<br/><br/>团队协作项目 /244<br/><br/>案例研究 /244<br/><br/>参考文献 /247 <br/><br/>第 7章 通信、互联网和无线技术 /248<br/>开篇案例 RFID帮助梅西百货追求全渠道战略 /249 <br/>7.1 通信网络和关键网络技术的主要组件是什么 /251 <br/>7.2 网络的不同类型是什么 /257 <br/>7.3 互联网和互联网技术如何工作？它们如何支持沟通和电子商务 /259 <br/>7.4 无线网络、通信和互联网接入的主要技术和标准是什么 /278<br/>本章小结 /284<br/>关键术语 /285<br/>复习题 /286<br/>讨论题 /286 <br/>MIS实践项目 /286<br/>团队协作项目 /287<br/>案例研究 /288<br/>参考文献 /291<br/>第 8章 信息系统安全 /292<br/>开篇案例 黑客攻击SWIFT全球银行系统 /293 <br/>8.1 为什么信息系统容易受到破坏，容易出错和被滥用 /295 <br/>8.2 什么是安全与控制的商业价值 /307 <br/>8.3 什么是安全与控制组织框架的组件 /309 <br/>8.4 保护信息资源最重要的工具和技术是什么 /315<br/><br/>本章小结 /326<br/><br/>关键术语 /327<br/><br/>复习题 /328<br/><br/>讨论题 /329 <br/><br/>MIS实践项目 /329<br/><br/>团队协作项目 /330<br/><br/>案例研究 /330<br/><br/>参考文献 /333<br/><br/>第三部分 数字化时代的关键系统应用<br/>第 9章 实现运营优化和客户亲密：企业应用 /336<br/>开篇案例 斯酷凯蒂公司云中的ERP /337 <br/>9.1 企业系统如何帮助企业实现运营卓越 /339 <br/>9.2 供应链管理系统如何协调计划、生产和物流配送 /343 <br/>9.3 客户关系管理系统如何帮助企业提高客户亲密度 /349 <br/>9.4 企业应用的挑战是什么？企业应用如何利用新技术 /359<br/>本章小结 /362<br/>关键术语 /363<br/>复习题 /363<br/>讨论题 /364 <br/>MIS实践项目 /364<br/>团队协作项目 /365<br/>案例研究 /366<br/>参考文献 /369<br/>第 10章 电子商务：数字化市场、数字化产品 /370<br/>开篇案例 优步数字化地破坏了出租车行业 /371 <br/>10.1 什么是电子商务、数字化市场和数字化产品独有的特征 /373 <br/>10.2 什么是电子商务原则和收入模式 /384 <br/>10.3 电子商务如何改变市场 /389 <br/>10.4 电子商务如何影响 B2B交易 /398 <br/>10.5 移动商务在电子商务中的角色是什么？最重要的移动电子商务应用是什么 /401 <br/>10.6 建立电子商务必须考虑什么问题 /405<br/><br/>本章小结 /407<br/><br/>关键术语 /408<br/><br/>复习题 /409<br/><br/>讨论题 /409 <br/><rtfolio Analysis 534 . Scoring Models 535 <br/>14-3 How can firms assess the business value of information systems? 536 <br/>Information System Costs and Benefits 536 . Capital Budgeting for Information Systems 537 . Limitations of Financial Models 538 <br/>14-4 What are the principal risk factors in information systems projects, and how can they be managed? 538 <br/>Dimensions of Project Risk 538 . Change Management and the Concept of Implementation 539 <br/>Interactive Session: Management Can the National Health Service Go Paperless? 540 <br/>Controlling Risk Factors 543 <br/>Interactive Session: Organizations Snohomish County Public Utility District Implements a New Human Resources System 547 <br/>Designing for the Organization 549 . Project Management Software Tools 549 <br/>Review Summary 550 . Key Terms 551 . Review Questions 551 . Discussion Questions 552<br/> Hands-On MIS Projects 552<br/>Collaboration and Teamwork Project 553<br/> Case Study: The Philly311 Project: The City of Brotherly Love Turns Problems into Opportunities 553 References: 557 <br/>Chapter 15 Managing Global Systems 560<br/> Opening Case: Dunlop Aircraft Tyres Takes Off Worldwide with Customer Relationship Management 561 <br/>15-1 What major factors are driving the internationalization of business? 563 <br/>Developing an International Information Systems Architecture 564 . The Global Environment: Business Drivers and Challenges 565 . State of the Art 568 15-2 What are the alternative strategies for developing global businesses? 569 <br/>Global Strategies and Business Organization 569 . Global Systems to Fit the Strategy 570 . Reorganizing the Business 571 <br/>15-3 What are the challenges posed by global information systems and management solutions for these challenges? 572<br/> A Typical Scenario: Disorganization on a Global Scale 572 . Global Systems Strategy 573 . The Management Solution: Implementation 575 <br/>15-4 What are the issues and technical alternatives to be considered when developing international information systems? 576 <br/>Computing Platforms and Systems Integration 577 . Connectivity 577 <br/>Interactive Session: Organizations Indian E-commerce: Obstacles to Opportunity 579 <br/>Software Localization 580 <br/>Interactive Session: Management Steelcase Designs Goes for Global Talent Management 581<br/> Review Summary 583 . Key Terms 584 . Review Questions 584 . Discussion Questions 584<br/> Hands-On MIS Projects 585<br/> Collaboration and Teamwork Project 586<br/> Case Study: Crocs Clambers to Global Efficiency 586<br/> References: 590br/>MIS实践项目 /409<br/><br/>团队协作项目 /410<br/><br/>案例研究 /411<br/><br/>参考文献 /414<br/><br/>第 11章 管理知识 /416<br/>开篇案例 凯迪拉克创建虚拟经销商 /417 <br/>11.1 知识管理系统在企业中的角色是什么 /419 <br/>11.2 企业级的知识管理系统有哪些类型？它们如何为企业提供价值 /425 <br/>11.3 知识工作系统的主要类型有哪些？它们如何为企业提供价值 /429 <br/>11.4 在知识管理中使用智能技术对企业有什么好处 /432<br/>本章小结 /444<br/>关键术语 /445<br/>复习题 /445<br/>讨论题 /446 <br/>MIS实践项目 /446<br/>团队协作项目 /447<br/>案例研究 /447<br/>参考文献 /451<br/>第 12章 增强决策能力 /452<br/>开篇案例 大数据分析能帮助人们找到爱情吗 /453 <br/>12.1 决策的类型有哪些？决策过程是怎样的 /455 <br/>12.2 信息系统是如何支持管理者的活动和管理决策的 /458 <br/>12.3 商务智能和商业分析是如何支持决策的 /462 <br/>12.4 组织中不同决策群体是如何使用商务智能的？在支持团队更有效地进行决策的方面，信息系统发挥了什么样的作用 /472<br/>本章小结 /477<br/><br/>关键术语 /478<br/><br/>复习题 /478<br/><br/>讨论题 /479 <br/>MIS实践项目 /479<br/><br/>团队协作项目 /480<br/><br/>案例研究 /480<br/><br/>参考文献 /484<br/><br/>第四部分 建设和管理系统<br/>第 13章 建设信息系统 /486<br/>开篇案例 安戈斯图拉建设移动销售系统 /487 <br/>13.1 建设新系统如何带来组织变革 /489 <br/>13.2 系统开发过程的核心活动是什么 /494 <br/>13.3 系统建模和设计的主要方法有哪些 /500 <br/>13.4 建设信息系统有哪些可选方法 /504 <br/>13.5 数字企业时代系统建设的新方法有哪些 /512<br/><br/>本章小结 /517<br/><br/>关键术语 /519 <br/><br/>复习题 /519<br/><br/>讨论题 /520 <br/><br/>MIS实践项目 /520<br/><br/>团队协作项目 /521<br/><br/>案例研究 /522<br/><br/>参考文献 /525<br/><br/>第 14章 管理项目 /526<br/>开篇案例 Intuit公司依靠项目管理 /527 <br/>14.1 项目管理的目标是什么？为什么项目管理在信息系统开发中如此重要 /529 <br/>14.2 有哪些方法可以用来选择、评估信息系统项目，并且使信息系统的开发和公司目标保持一致 /531 <br/>14.3 企业如何评估信息系统的商业价值 /536 <br/>14.4 信息系统项目的主要风险因素有哪些？如何管理风险 /538<br/>本章小结 /550<br/>关键术语 /551<br/>复习题 /551<br/>讨论题 /552 <br/>MIS实践项目 /552<br/><br/>团队协作项目 /553<br/><br/>案例研究 /553<br/><br/>参考文献 /557<br/><br/>第 15章 管理全球项目 /560<br/>开篇案例 邓禄普飞机轮胎与客户关系管理在全球“起飞” /561 <br/>15.1 推动业务国际化的主要因素有哪些 /563 <br/>15.2 发展全球企业有哪些替代战略 /569 <br/>15.3 全球信息系统和管理解决方案面临的挑战是什么 /572 <br/>15.4 开发国际信息系统时需要考虑哪些问题和技术选择 /576<br/>本章小结 /583<br/><br/>关键术语 /584<br/><br/>复习题 /584<br/><br/>讨论题 /584 <br/><br/>MIS实践项目 /585<br/><br/>团队协作项目 /586<br/><br/>案例研究 /586<br/><br/>参考文献 /590 <br/><br/><br/><br/>PART ONE Organizations, Management, and the Networked Enterprise 1 <br/>Chapter 1 Information Systems in Global Business Today 2<br/>Opening Case: The Grocery Store of the Future: Look at Kroger 3<br/>1-1 How are information systems transforming business, and why are they so essential for running and managing a business today? 5<br/>How Information Systems Are Transforming Business 6 ? What's New in Management Information Systems? 7 <br/>Interactive Session: Management The Mobile Pocket Office 9<br/>Globalization Challenges and Opportunities: A Flattened World 11 ? The Emerging Digital Firm 12 ? Strategic Business Objectives of Information Systems 13 <br/>1-2 What is an information system? How does it work? What are its management, organization, and technology components? Why are complementary assets essential for ensuring that information systems provide genuine value for organizations? 16<br/>What Is an Information System? 16 ? Dimensions of Information Systems 18 <br/>Interactive Session: Technology UPS Competes Globally with Information Technology 23<br/>It Isn't Just Technology: A Business Perspective on Information Systems 24 ? Complementary Assets: Organizational Capital and the Right Business Model 26<br/> 1-3 What academic disciplines are used to study information systems, and how does each contribute to an understanding of information systems? 28<br/>Technical Approach 28 ? Behavioral Approach 29 ? Approach of This Text: Sociotechnical Systems 30 <br/>Review Summary 31 ? Key Terms 32 ? Review Questions 32 ? Discussion Questions 33 <br/>Hands-On MIS Projects 33<br/>Collaboration and Teamwork Project 34<br/>Case Study: Are Farms Becoming Digital Firms? 34<br/>References: 38<br/>Chapter 2 Global E-business and Collaboration 40<br/> Opening Case: Enterprise Social Networking Helps ABB Innovate and Grow 41 2-1 What are business processes? How are they related to information systems? 43<br/> Business Processes 43 . How Information Technology Improves Business Processes 45 <br/>2-2 How do systems serve the different management groups in a business, and how do systems that link the enterprise improve organizational performance? 46 <br/>Systems for Different Management Groups 46 . Systems for Linking the Enterprise 51 <br/>Interactive Session: Organizations New Systems Help Plan International Manage Its Human Resources 52 <br/>E-business, E-commerce, and E-government 56 <br/>2-3 Why are systems for collaboration and social business so important, and what technologies do they use? 57 <br/>What Is Collaboration? 57 . What Is Social Business? 58 . Business Benefits of Collaboration and Social Business 59 . Building a Collaborative Culture and Business Processes 59 . Tools and Technologies for Collaboration and Social Business 61 <br/>Interactive Session: Technology Cisco IX5000: What State-of-the-Art Telepresence Can Do for Collaboration 63 <br/>2-4 What is the role of the information systems function in a business? 67 <br/>The Information Systems Department 68 . Organizing the Information Systems Function 69 <br/>Review Summary 70 . Key Terms 71 . Review Questions 71 . Discussion Questions 72 <br/>Hands-On MIS Projects 72 <br/>Collaboration and Teamwork Project 73 <br/>Case Study: Social Business: Full Speed Ahead or Proceed with Caution? 73 <br/>References: 76 <br/>Chapter 3 Information Systems, Organizations, and Strategy 78 <br/>Opening Case: Verizon or AT&T: Which Company Has the Best Digital Strategy? 79 <br/>3-1 Which features of organizations do managers need to know about to build and use information systems successfully? 81 <br/>What Is an Organization? 82 . Features of Organizations 84 <br/>3-2 What is the impact of information systems on organizations? 89 <br/>Economic Impacts 89 . Organizational and Behavioral Impacts 90 <br/>Interactive Session: Management Can Technology Replace Managers? 92 <br/>The Internet and Organizations 94 . Implications for the Design and Understanding of Information Systems 94 <br/><br/>3-3 How do Porter's competitive forces model, the value chain model, synergies, core competencies, and network economics help companies develop competitive strategies using information systems? 95 <br/>Porter's Competitive Forces Model 95 . Information System Strategies for Dealing with Competitive Forces 97 . The Internet's Impact on Competitive Advantage 100 . The Business Value Chain Model 101 <br/>Interactive Session: Technology Smart Products, Smart Companies 102 <br/>Synergies, Core Competencies, and Network-Based Strategies 106 <br/>3-4 What are the challenges posed by strategic information systems, and how should they be addressed? 110 <br/>Sustaining Competitive Advantage 110 . Aligning IT with Business Objectives 111 . Managing Strategic Transitions 112 <br/>Review Summary 112 . Key Terms 113 . Review Questions 113 . Discussion Questions 114 <br/>Hands-On MIS Projects 114 <br/>Collaboration and Teamwork Project 115 <br/>Case Study: Can Technology Save Sears? 116 <br/>References: 119 <br/>Chapter 4 Ethical and Social Issues in Information Systems 122<br/> Opening Case: The Dark Side of Big Data 123 <br/>4-1 What ethical, social, and political issues are raised by information systems? 125 <br/>A Model for Thinking About Ethical, Social, and Political Issues 127 . Five Moral Dimensions of the Information Age 128 . Key Technology Trends that Raise Ethical Issues 128 <br/>4-2 What specific principles for conduct can be used to guide ethical decisions? 130 <br/>Basic Concepts: Responsibility, Accountability, and Liability 131 . Ethical Analysis 132 . Candidate Ethical Principles 132 . Professional Codes of Conduct 133 . Some Real-World Ethical Dilemmas 133 <br/>4-3 Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property? 134 <br/>Information Rights: Privacy and Freedom in the Internet Age 134 . Property Rights: Intellectual Property 141 <br/>4-4 How have information systems affected laws for establishing accountability and liability and the quality of everyday life? 144 <br/>Computer-Related Liability Problems 145 . System Quality: Data Quality and System Errors 146 . Quality of Life: Equity, Access, and Boundaries 146 <br/>Interactive Session: Technology Volkswagen Pollutes Its Reputation with Software to Cheat Emissions Testing 150 <br/>Health Risks: RSI, CVS, and Cognitive Decline 152 <br/>Interactive Session: Organizations Are We Relying Too Much on Computers to Think for Us? 153 Review Summary 155 . Key Terms 156 . Review Questions 156 . Discussion Questions 157 <br/>Hands-On MIS Projects 157 Collaboration and Teamwork Project 158 Case Study: Facebook Privacy: What Privacy? 158 References: 162 <br/>PART TWO Information Technology Infrastructure 163 <br/>Chapter 5 IT Infrastructure and Emerging Technologies 164 <br/>Opening Case: EasyJet Flies High with Cloud Computing 165 <br/>5-1 What is IT infrastructure, and what are the stages and drivers of IT infrastructure evolution? 167 <br/>Defining IT Infrastructure 167 . Evolution of IT Infrastructure 169 . Technology Drivers of Infrastructure Evolution 173 <br/>5-2 What are the components of IT infrastructure? 178 <br/>Computer Hardware Platforms 179 . Operating System Platforms 180 <br/>. Enterprise Software Applications 180 . Data Management and Storage 181<br/> . Networking/Telecommunications Platforms 181 . Internet Platforms 181 <br/>. Consulting and System Integration Services 182 <br/>5-3 What are the current trends in computer hardware platforms? 182 <br/>The Mobile Digital Platform 182 <br/>Interactive Session: Technology Wearable Computers Change How We Work 183 <br/>Consumerization of IT and BYOD 184 . Quantum Computing 185 <br/>. Virtualization 185 . Cloud Computing 185 <br/>Interactive Session: Organizations Computing Takes Off in the Cloud 188 <br/>Green Computing 191 . High-Performance and Power-Saving Processors 192 <br/>5-4 What are the current computer software platforms and trends? 192 <br/>Linux and Open Source Software 192 . Software for the Web: Java, HTML, and HTML5 193 . Web Services and Service-Oriented Architecture 194 . Software Outsourcing and Cloud Services 196 <br/>5-5 What are the challenges of managing IT infrastructure and management solutions? 198 <br/>Dealing with Platform and Infrastructure Change 198 . Management and Governance 199 . Making Wise Infrastructure Investments 199 <br/>Review Summary 202 . Key Terms 203 . Review Questions 204 . Discussion Questions 204 <br/>Hands-On MIS Projects 204 <br/>Collaboration and Teamwork Project 205 <br/>Case Study: BYOD: Business Opportunity or Big Headache? 206 <br/>References: 209 <br/>Chapter 6 Foundations of Business Intelligence: Databasesand Information Management 210 <br/>Opening Case: Better Data Management Helps the U.S. Postal Service Rebound 211 <br/>6-1 What are the problems of managing data resources in a traditional file environment? 213 <br/>File Organization Terms and Concepts 214 . Problems with the Traditional File Environment 215 <br/>6-2 What are the major capabilities of database management systems (DBMS), and why is a relational DBMS so powerful? 217 <br/>Database Management Systems 217 . Capabilities of Database Management Systems 220 . Designing Databases 222 . Non-relational Databases and Databases in the Cloud 225 <br/>6-3 What are the principal tools and technologies for accessing information from databases to improve business performance and decision making? 226 <br/>The Challenge of Big Data 226 . Business Intelligence Infrastructure 227 <br/>Interactive Session: Organizations New York City MovesTo Data-Driven Crime Fighting 228 <br/>Analytical Tools: Relationships, Patterns, Trends 232 . Databases and the Web 235 <br/>6-4 Why are information policy, data administration, and data quality assurance essential for managing the firm's data resources? 236 <br/>Establishing an Information Policy 236 . Ensuring Data Quality 237 <br/>Interactive Session: Management Keurig Green Mountain Embraces Data Governance 239 Review Summary 240 . Key Terms 241 . Review Questions 242 . Discussion Questions 242 Hands-On MIS Projects 242 Collaboration and Teamwork Project 244 Case Study: Can We Trust Big Data? 244 <br/>References: 247 <br/>Chapter 7 Telecommunications, the Internet, and Wireless Technology 248 <br/>Opening Case: RFID Helps Macy’s Pursue an Omnichannel Strategy 249 <br/>7-1 What are the principal components of telecommunications networks and key networking technologies? 251 <br/>Networking and Communication Trends 251 . What is a Computer Network? 252 . Key Digital Networking Technologies 254 <br/>7-2 What are the different types of networks? 257 <br/>Signals: Digital Versus Analog 257 . Types of Networks 257 . Transmission Media and Transmission Speed 259 <br/>7-3 How do the Internet and Internet technology work, and how do they support communication and e-business? 259 <br/>What is the Internet? 260 . Internet Addressing and Architecture 260 <br/>Interactive Session: Organizations The Battle Over Net Neutrality 263 <br/>Internet Services and Communication Tools 265 <br/>Interactive Session: Management Monitoring Employees on Networks: Unethical or Good Business? 268 <br/>The Web 270 <br/>7-4 What are the principal technologies and standards for wireless networking, communication, and Internet access? 278 <br/>Cellular Systems 278 . Wireless Computer Networks and Internet Access 279 . RFID and Wireless Sensor Networks 281 <br/>Review Summary 284 . Key Terms 285 . Review Questions 286 . Discussion Questions 286 Hands-On MIS Projects 286 Collaboration and Teamwork Project 287 Case Study: Google, Apple, and Facebook Battle for Your Internet Experience 288 References: 291 <br/>Chapter 8 Securing Information Systems 292 Opening Case: Hackers Attack the SWIFT Global Banking Network 293 8-1 Why are information systems vulnerable to destruction, error, and abuse? 295 <br/>Why Systems are Vulnerable 295 . Malicious Software: Viruses, Worms, Trojan Horses, and Spyware 298 . Hackers and Computer Crime 301 . Internal Threats: Employees 305 . Software Vulnerability 306 <br/>8-2 What is the business value of security and control? 307 <br/>Legal and Regulatory Requirements for Electronic Records Management 307 <br/>. Electronic Evidence and Computer Forensics 308 <br/>8-3 What are the components of an organizational framework for security and control? 309 <br/>Information Systems Controls 309 . Risk Assessment 310 <br/>Interactive Session: Organizations The Flash Crash: A New Culprit 311 <br/>Security Policy 313 . Disaster Recovery Planning and Business Continuity Planning 314 . The Role of Auditing 315 <br/>8-4 What are the most important tools and technologies for safeguarding information resources? 315 <br/>Identity Management and Authentication 316 . Firewalls, Intrusion Detection Systems, and Antivirus Software 318 . Securing Wireless Networks 320 . Encryption and Public Key Infrastructure 320 . Ensuring System Availability 322 . Security Issues for Cloud Computing and the Mobile Digital Platform 323 . Ensuring Software Quality 324 <br/>Interactive Session: Technology BYOD: A Security Nightmare? 325 Review Summary 326 . Key Terms 327 . Review Questions 328 . Discussion <br/>Questions 329 Hands-On MIS Projects 329 Collaboration and Teamwork Project 330 Case Study: U.S. Office of Personnel Management Data Breach: No Routine <br/>Hack 330 <br/>References: 333 <br/><br/>PART THREE Key System Applications for the Digital Age 335 <br/><br/>Chapter 9 Achieving Operational Excellence and Customer Intimacy:Enterprise Applications 336 <br/>Opening Case: Skullcandy Rocks with ERP in the Cloud 337 <br/>9-1 How do enterprise systems help businesses achieve operational excellence? 339 <br/>What are Enterprise Systems? 340 . Enterprise Software 341 . Business Value of Enterprise Systems 342 <br/>9-2 How do supply chain management systems coordinate planning, production, and logistics with suppliers? 343 <br/>The Supply Chain 343 . Information Systems and Supply Chain Management 344 . Supply Chain Management Software 345 . Global Supply Chains and the Internet 347 . Business Value of Supply Chain Management Systems 348 <br/>9-3 How do customer relationship management systems help firms achieve customer intimacy? 349 <br/>What is Customer Relationship Management? 349 <br/>Interactive Session: Management Logistics and Transportation Management at LG Electronics 350 <br/>Customer Relationship Management Software 353 . Operational and Analytical CRM 355 <br/>Interactive Session: Organizations Customer Relationship Management Helps Celcom Become Number One 357 <br/>Business Value of Customer Relationship Management Systems 359 <br/>9-4 What are the challenges that enterprise applications pose, and how are enterprise applications taking advantage of new technologies? 359 <br/>Enterprise Application Challenges 359 . Next-Generation Enterprise Applications 360 <br/>Review Summary 362 . Key Terms 363 . Review Questions 363 . Discussion Questions 364 <br/>Hands-On MIS Projects 364 <br/>Collaboration and Teamwork Project 365 <br/>Case Study: How Supply Chain Management Problems Killed Target Canada 366 <br/>References: 369 <br/>Chapter 10 E-commerce: Digital Markets, Digital Goods 370 <br/>Opening Case: Uber Digitally Disrupts the Taxi Industry 371 <br/>10-1 What are the unique features of e-commerce, digital markets, and digital goods? 373 <br/>E-commerce Today 374 . The New E-commerce: Social, Mobile, Local 375 <br/>. Why E-commerce is Different 377 . Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace 380 <br/>10-2 What are the principal e-commerce business and revenue models? 384 <br/>Types of E-commerce 384 . E-commerce Business Models 384 . E-commerce Revenue Models 387 <br/>10-3 How has e-commerce transformed marketing? 389 <br/>Behavioral Targeting 390 . Social E-Commerce and Social Network Marketing 394 <br/>Interactive Session: Technology Getting Social with Customers 396 10-4 How has e-commerce affected business-to-business transactions? 398 <br/>Electronic Data Interchange (EDI) 398 . New Ways of B2B Buying and Selling 399 <br/>10-5 What is the role of m-commerce in business, and what are the most important m-commerce applications? 401 <br/>Location-Based Services and Applications 402 <br/>Interactive Session: Organizations Can Instacart Deliver? 403 <br/>Other Mobile Commerce Services 405 <br/>10-6 What issues must be addressed when building an e-commerce presence? 405 <br/>Develop an E-Commerce Presence Map 406 . Develop a Timeline: Milestones 407 <br/>Review Summary 407 . Key Terms 408 . Review Questions 409 . Discussion Questions 409 <br/>Hands-On MIS Projects 409 <br/>Collaboration and Teamwork Project 410 <br/>Case Study: Walmart and Amazon Duke It Out for E-commerce Supremacy 411 <br/>References: 414 <br/>Chapter 11 Managing Knowledge 416 <br/>Opening Case: Cadillac Creates Virtual Dealerships 417<br/> 11-1 What is the role of knowledge management systems in business? 419 <br/>Important Dimensions of Knowledge 420 . The Knowledge Management Value Chain 421 . Types of Knowledge Management Systems 424 <br/>11-2 What types of systems are used for enterprise-wide knowledgge management, and how do they provide value for businesses? 425 <br/>Enterprise Content Management Systems 425 <br/>Interactive Session: Organizations ECM in the Cloud Empowers New Zealand Department of Conservation 426 <br/>Locating and Sharing Expertise 428 . Learning Management Systems 428 <br/>11-3 What are the major types of knowledge work systems, and how do they provide value for firms? 429 <br/>Knowledge Workers and Knowledge Work 429 . Requirements of Knowledge Work Systems 429 . Examples of Knowledge Work Systems 430 <br/>11-4 What are the business benefits of using intelligent techniques for knowledge management? 432 <br/>Capturing Knowledge: Expert Systems 432 <br/>Interactive Session: Technology Will Robots Replace People in Manufacturing? 433 <br/>Organizational Intelligence: Case-Based Reasoning 436 . Fuzzy Logic Systems 437 . Machine Learning 439 . Intelligent Agents 442 . Hybrid AI Systems 443 <br/>Review Summary 444 . Key Terms 445 . Review Questions 445 . Discussion Questions 446 <br/>Hands-On MIS Projects 446 <br/>Collaboration and Teamwork Project 447 <br/>Case Study: Does IBM's Watson Have a Future in Business? 447 <br/>References: 451 <br/>Chapter 12 Enhancing Decision Making 452 <br/>Opening Case: Can Big Data Analytics Help People Find Love? 453 <br/>12-1 What are the different types of decisions, and how does the decision-making process work? 455 <br/>Business Value of Improved Decision Making 455 . Types of Decisions 455 . The Decision-Making Process 457 <br/>12-2 How do information systems support the activities of managers and management decision making? 458 <br/>Managerial Roles 458 . Real-World Decision Making 460 . High-Velocity Automated Decision Making 461 <br/>12-3 How do business intelligence and business analytics support decision making? 462 <br/>What is Business Intelligence? 462 . The Business Intelligence Environment 463 . Business Intelligence and Analytics Capabilities 464 <br/>Interactive Session: Technology The Tension Between Technology and Human Decision Makers 467 <br/>Management Strategies for Developing BI and BA Capabilities 469 <br/>Interactive Session: Management Data Drive Starbucks Location Decisions 470<br/> 12-4 How do different decision-making constituencies in an organization use business intelligence, and what is the role of information systems in helping people working in a group make decisions more efficiently? 472 <br/>Decision Support for Operational And Middle Management 472 . Decision Support for Senior Management: Balanced Scorecard and Enterprise Performance Management Methods 475 . Group Decision-Support Systems (GDSS) 476 <br/>Review Summary 477 . Key Terms 478 . Review Questions 478 . Discussion Questions 479 <br/>Hands-On MIS Projects 479 <br/>Collaboration and Teamwork Project 480 <br/>Case Study: GE Bets on the Internet of Things and Big Data Analytics 480 <br/>References: 484 <br/>PART FOUR Building and Managing Systems 485 <br/>Chapter 13 Building Information Systems 486 Opening Case: Angostura Builds a Mobile Sales System 487<br/> 13-1 How does building new systems produce organizational change? 489 <br/>Systems Development and Organizational Change 489 . Business Process Redesign 491 <br/>13-2 What are the core activities in the systems development process? 494 <br/>Systems Analysis 495 . Systems Design 496 . Completing the Systems Development Process 497 <br/>13-3 What are the principal methodologies for modeling and designing systems? 500 <br/>Structured Methodologies 500 . Object-Oriented Development 502 <br/>. Computer-Aided Software Engineering 504 <br/>13-4 What are alternative methods for building information systems? 504 <br/>Traditional Systems Life Cycle 505 . Prototyping 506 . End-User Development 507 . Application Software Packages, Software Services, and Outsourcing 508 <br/>Interactive Session: Organizations Fujitsu Selects a SaaS Solution to Simplify the Sales Process 509<br/> 13-5 What are new approaches for system building in the digital firm era? 512 <br/>Rapid Application Development (RAD), Agile Development, and DevOps 513 . Component-Based Development and Web Services 514 . Mobile Application Development: Designing for A Multiscreen World 514 <br/>Interactive Session: Technology Developing Mobile Apps: What's Different 516 Review Summary 517 . Key Terms 519 . Review Questions 519 . Discussion Questions 520<br/> Hands-On MIS Projects 520<br/> Collaboration and Teamwork Project 521<br/> Case Study: ConAgra's Recipe for a Better Human Resources System 522<br/> References: 525 <br/>Chapter 14 Managing Projects 526 Opening Case: Intuit Counts on Project Management 527<br/> 14-1 What are the objectives of project management, and why is it so essential in developing information systems? 529 Runaway Projects and System Failure 529 . Project Management Objectives 530 <br/>14-2 What methods can be used for selecting and evaluating information systems projects and aligning them with the firm's business goals? 531<br/> Management Structure for Information Systems Projects 531 . Linking Systems Projects to The Business Plan 532 . Information Requirements and Key Performance Indicators 534 . Po
