绩效管理(英文版第4版高等学校经济管理类双语教学课程用书)/人力资源管理系列/工商管

本书是国际上专门论述 绩效管理问题的权威著作， 原著第1版由中国人民大学 出版社率先引进出版，多年 来受到国内读者的普遍好评 ，被国内许多高校选作课程 的指定用书。 全书条理清晰，论述简 洁，不仅从宏观层面对绩效 管理全过程进行了全景画卷 式的描述，而且深入探讨了 绩效管理更微观、更具体的 问题，每处涉及操作的内容 都详细列举了需要注意的事 项以及可以作为参考的标准 和模板。 第4版是最新版，广泛吸 收了绩效管理领域的前沿研 究成果，增添了新的内容、 材料、文献、专栏，阐明了 实施绩效管理时所处情境的 重要性，强调了人力资源部 门在绩效管理中的两个关键 角色，解释了组织和工作性 质所发生的重要变化以及这 些变化对绩效管理体系的设 计和实施产生的影响。 本书案例丰富，非常适 合国内双语或全英语教学课 程使用，也适合人力资源管 理从业者学习参考。

赫尔曼·阿吉斯(Herman AgtJ_nis)，纽约州立大学工业与组织心理学博士，乔治·华盛顿大学商学院Avram Tucker杰出学者、管理学教授，美国管理学会、美国心理学会、美国心理科学学会、美国工业与组织心理学会会士，曾担任美国管理学会研究方法分会会长。

Preface and Introduction Part Ⅰ STRATEGIC AND GENERAL CONSIDERATIONS 1 Performance Management in Context 1-1 Definition of Performance Management 1-2 Purposes of Performance Management Systems 1-3 The Performance Management Contribution 1-4 When Performance Management Breaks Down: Dangers of Poorly Implemented Systems 1-5 Characteristics of an Ideal Performance Management System 1-6 Integration with Other Human Resources and Development Activities 1-7 The Future is Now: Performance Management and the Nature of Work and Organizations Today Summary points Exercise 1-1 Ideal Versus Actual Performance Management System Exercise 1-2 Distinguishing Performance Management Systems from Performance Appraisal Systems Case Study 1-1 Performance Management at Network Solutions, Inc. Case Study 1-2 Performance Management at CRB, Inc. Endnotes 2 Performance Management Process 2-1 Prerequisites 2-2 Performance Planning 2-3 Performance Execution 2-4 Performance Assessment 2-5 Performance Review Summary points Exercise 2-1 Work (Job) Analysis Exercise 2-2 Performance Review Meeting Case Study 2-1 Disrupted Links in the Performance Management Process at Omega, Inc. Case Study 2-2 Performance Management at KS Cleaners Endnotes 3 Performance Management and Strategic P1anning 3-1 Definition and Purposes of Strategic Planning 3-2 Process of Linking Performance Management to the Strategic Plan 3-3 Strategic Planning Process 3-4 Building Support and Answering the "What's in it for me" Question Summary points Exercise 3-1 Linking Individual with Unit and Organizational Priorities Exercise 3-2 Building Support for a Performance Management System at the Gao, Inc. Case Study 3-1 Evaluating Vision and Mission Statement at PepsiCo Case Study 3-2 Linking Performance Management to Strategy at Practer & Gamble Endnotes Part Ⅱ SYSTEM INPLEMENTATION 4 Defining Performance and Choosing a Measurement Approach 4-1 Defining Performance: Behaviors and Results 4-2 Determinants of Performance: Abilities and Other Traits, Knowledge and Skills, and Context 4-3 Performance Dimensions 4-4 Approaches to Measuring Performance Summary points Exercise 4-1 Do You Have What it Takes? Assessing your Own Extreme Ounership Exercise 4-2 Role Play: Diagnosing Causes of Poor Performance Case Study 4-1 Diferentiating Task from Contextual Performance at Pharma Co.Company Case Study 4-2 Choosing a Performance Measurement Approach at Show Me the Money