Part One Basic Principles and Strategies
Chapter 1 Introduction to Technical and Business Communication
Ⅰ.Definition of Technical and Business Communication
Ⅱ.Importance of Technical and Business Communication
Ⅲ.Purposes of Technical and Business Communication
Ⅳ.Three Essential Criteria of Technical and Business Communication ..
Ⅴ.Summary
Exercises
Chapter 2 Effective Reading Strategies
Ⅰ.Skimming and Scanning
Ⅱ.Using Visual Cues
Ⅲ.Identifying Structure and Hierarchy
Ⅳ.Distinguishing Main Points
Ⅴ.Drawing Inferences
Exercises
Chapter 3 TechnicalWriting Process
Ⅰ.Exploring and Inventing
Ⅱ.Document Planning
Ⅲ.Drafting
Ⅳ.Revising
Ⅴ.Editing
Exercises
Chapter 4 Technical Style and Rhetoric
Ⅰ.Selecting Appropriate Words
Ⅱ.Writing Clear Sentences
Ⅲ.Organizing Your Document Effectively
Ⅳ.Making Your Document User-Friendly
Ⅴ.Comparison between Pompous Style and Appropriate Technical Style...
Exercises
Chapter 5 Audience Analysis
Ⅰ.Determining Purposes
Ⅱ.Identifying Audiences
Ⅲ.Analyzing Audiences
Ⅳ.Motivating Audiences by Psychological Strategies
Exercises
Chapter 6 Means of Information Collection
Ⅰ.Interviews
Ⅱ.Surveys
Exercises
Chapter 7 Ethics and Documentation
Ⅰ.Intellectual Property and Ethics
Ⅱ.Incorporating Source Material in Your Writing
Ⅲ.Documenting Your Sources
Exercises
Part Two Visual Presentation
Chapter 8 Graphics
Ⅰ.Tables
Ⅱ.Graphs
Ⅲ.Charts
Ⅳ.Graphic Illustrations