Part One About Writing
Chapter 1 Effective Writing
Chapter 2 Collaboration in Writing and Writing Process
Part Two SocialCorrepondence
Chapter 3 Memos
Chapter 4 E-mails
Chapter 5 Resume and Interviews
Part three Business Letters
Chapter 6 Sales Letters
Chapter 7 Inquiry Letters
Chapter 8 Response Letters
Chapter 9 Order Letters and Acknowledgement
Chapter 10 Payment and Payment Reminder Letters
Chapter 11 Complaint Letters
Chapter 12 Reply to Complaint
Part Four Business Documents
Chapter 13 Business Reports
Chapter 14 Instructions
Chapter 15 Minutes
Reference Answer
参考文献
