民航客舱实用英语口语教程(上十三五全国高等院校民航服务专业规划教材)

民航客舱英语口语教程上下册 共计12单元。每单元包含：核心关键词、热点句型、情景对话和相关文化背景赏析等。以搭乘航班的基本流程为主线，较详实地介绍在机场、机舱及飞行过程中空乘服务的常用对话及必备经典句型和民航乘务人员职场文化素养背景常识。

李姝，女，47岁，沈阳师范大学 副教授，最高学历毕业于英国萨尔福德大学英语语言教育专业 获硕士学位，从事英语教学近26年整。教学上曾主讲大学英语专业精读、泛读、写作、视听说、英语教学法等核心骨干课程，也曾担任剑桥商务英语、EFB、雅思、托福等课程主讲。近些年，担任空乘专业英语口语、听力及托业商务英语听力等课程主讲。科研上，曾在国家级及省级学术期刊上发表近20篇学术论文；主持国家级课题1项、参与省级、校级课题多项；主编、参编教材5本；指导大学生科研课题等等

Unit 1 Booking Service 1.1 Telephone Booking Service 1.1.1 Language Points and Useful Sentence Patterns 1.1.2 Dialogues 1.1.3 Cultural Background 1.2 Confirming Flight 1.2.1 Language Points and Useful Sentence Patterns 1.2.2 Dialogues 1.2.3 Cultural Background 1.3 Refunding Ticket 1.3.1 Language Points and Useful Sentence Patterns 1.3.2 Dialogues 1.3.3 Cultural Background 1.4 Changing the Date of the Flight 1.4.1 Language Points and Useful Sentence Patterns 1.4.2 Dialogues 1.4.3 Cultural Background 1.5 Waiting List 1.5.1 Language Points and Useful Sentence Patterns 1.5.2 Dialogues 1.5.3 Cultural Background Unit 2 Airport Service 2.1 Finding the Direction at the Airport 2.1.1 Language Points and Useful Sentence Patterns 2.1.2 Dialogues 2.1.3 Cultural Background 2.2 Information Inquiry 2.2.1 Language Points and Useful Sentence Patterns 2.2.2 Dialogues 2.2.3 Cultural Background 2.3 Flight Delay 2.3.1 Language Points and Useful Sentence Patterns 2.3.2 Dialogues 2.3.3 Cultural Background 2.4 Shopping at the Airport 2.4.1 Language Points and Useful Sentence Patterns 2.4.2 Dialogues 2.4.3 Cultural Background 2.5 Eating at the Airport 2.5.1 Language Points and Useful Sentence Patterns 2.5.2 Dialogues 2.5.3 Cultural Background 2.6 Foreign Exchange 2.6.1 Language Points and Useful Sentence Patterns 2.6.2 Dialogues 2.6.3 Cultural Background Unit 3 Arranging Check-in 3.1 Declaration 3.1.1 Language Points and Useful Sentence Patterns 3.1.2 Dialogues