Unit 1 Hotel Industry
Unit 2 Interview and Orientation
Unit 3 The Front Office
Unit 4 Business Centre
Unit 5 Housekeeping Department (I)
Unit 6 Housekeeping Department (II)
Unit 7 Food and Beverage Department
Unit 8 Shopping Arcade
Unit 9 Health and Recreation Center
Unit 10 Accounting Department
Unit 11 Security Department
Unit 12 Handling Complaints
Unit 13 Advertising and Marketing
Unit 14 Trend for Hospitality Industry
Key to Exercises
Appendix
参考文献
