INTRODUCTION The Human-Relations Revolution
1 Finding the Leader in You
2 Starting to Communicate
3 Motivating People
4 Expressing Genuine Interest in Others
5 Seeing Things from the Other Person's Point of View
6 Listening to Learn
7 Teaming Up for Tomorrow
8 Respecting the Dignity of Others
9 Recognition, Praise, and Rewards
10 Handling Mistakes, Complaints, and Criticism
11 Setting Goals
12 Focus and Discipline
13 Achieving Balance
14 Creating a Positive Mental Attitude
15 Learning Not to Worry
16 The Power of Enthusiasm
CONCLUSION
Making It Happen
