邮政英语(全国职业技能英语系列教材)

《邮政英语》内容涉及邮政行业各业务板块，如：邮务类业务、速递物 流业务、金融保险业务、集邮业务等。具体内容包括邮政历史、万国邮联、 普遍服务、邮局、投递员、客户服务、集邮、直复营销、速递、物流、邮政 技术与设备、邮政金融保险、社会责任和邮政可持续发展等方面的相关知识 。 本教材编写队伍深入企业一线学习调研，长期为邮政企业进行邮政英语 培训，开展多项教育和邮政课题研究，并且参与了邮政职业技能鉴定培训教 材的编写和中国邮政网络培训学院的建设本教材是编写组各位成员多年教学 和企业实践经验的结晶。

Unit 1 The Post Reading 1 History of the Post Reading 2 Universal Postal Union Unit 2 Post Office Reading 1 Post Office of the Royal Mail Reading 2 Being Your Own Postman Unit 3 Mail Carrier Reading 1 Delivering the Mail Reading 2 Proud to Serve Unit 4 Customer Service Reading 1 How to Treat Your Customers? Reading 2 Dealing with Difficult Customers Unit 5 Philately Reading 1 Such a Simple Idea--The Story of the Postage Stamp Reading 2 The Philatelist's Passion Unit 6 Direct Marketing Reading 1 Mailshots Reading 2 A Piece that Pops Unit 7 EMS and Logistics Reading 1 TNT Express Reading 2 UPS Supply Chain Solutions Unit 8 Postal Technology and Equipment Reading 1 Sorting the Mail Reading 2 The Challenge of Emerging Technologies Unit 9 Postal Finance and Insurance Reading 1 Japan Post Bank Reading 2 How Does Insurance Work? Unit 10 Social Responsibility Reading 1 Leaving a Green Footprint Reading 2 Taking Responsibility