Unit 1 Tour Guide 导游员
Unit 2 Travel Schedule 旅行计划
Unit 3 Preparations for Meeting Tour Group 接团准备
Unit 4 Accommodations 入住酒店
Unit 5 Dietary Service 饮食服务
Unit 6 Special Requests 特殊要求
Unit 7 Techniques of Tour Guiding 带团技巧
Unit 8 Tourists’ Mind-Sets 游客心理
Unit 9 Recreation 娱乐活动
Unit 10 Shopping 带团购物
Unit 11 Incidents while Escorting Tour Group (1) 带团事故（1）
Unit 12 Incidents while Escorting Tour Group (2) 带团事故（2）
Unit 13 Documents and Luggage Lost 遗失证件、行李
Unit 14 Tourists Missing 游客走失
Unit 15 Illness and Care 生病与护理
Unit 16 First Aid 急救
Unit 17 Traffic Accidents 交通事故
Unit 18 Breach of Security and Fire Disaster 治安事故与火灾
Unit 19 Religion and Regulations 宗教与法规
Unit 20 Quitting Tour and Extending Travel Time 退团与延期
Unit 21 Complaints 投诉
Unit 22 Sending Tourists Off 送客离站
Reference Keys 参考答案
Bibliography 参考书目
