导游情景英语(新编全国旅游中等职业教育系列教材)

随着我国经济和旅游业的蓬勃发展，旅游行业对 从业人员的专业素养提出了更高要求。柳兵、印杨主 编的《导游情景英语》是中等职业学校旅游服务与管 理专业的专业英语课程教材，同时也适合旅行社用于 一线员工培训及旅游从业人员或有一定英语基础的旅 游专业英语爱好者进行自学。除了掌握必要的专业词 汇和句型，本教材旨在培训导游服务专业学生的对客 沟通技巧，培养学生的团队协作意识和能力，以及用 英语解决导游服务工作中可能会出现的一些问题的能 力。

Part Ⅰ Reception Unit 1 Meeting the Guests Lesson 1 Meeting Some Independent Guests Lesson 2 Receiving A Tour Group Lesson 3 Itinerary Delay Unit 2 On the Way to the Hotel Lesson 4 Counting Heads Lesson 5 A Welcome Speech Lesson 6 A Brief City Introduction Unit 3 At the Hotel Lesson 7 Check in Lesson 8 Dealing with Complaints from Tourists Lesson 9 The First Dinner in the Hotel Lesson 10 Itinerary Arrangement Part Ⅱ Sightseeing Unit 4 Some Famous Scenic Spots Lesson 11 The Palace Museum in Beijing Lesson 12 The Bund in Shanghai Lesson 13 The Terra-Cotta Warriors in Xi'an Lesson 14 The Yellow Crane Tower in Wuhan Lesson 15 The Giant Panda Breeding Base in Chengdu Unit 5 Shopping & Local Snack Lesson 16 At the Souvenir Shop Lesson 17 At the Food Street Unit 6 Chinese Culture Lesson 18 Chinese Cuisine Lesson 19 Chinese Tea Lesson 20 Chinese Festivals Lesson 21 Daoism & Kungfu Revision 1 (Unit l~Unit 6) Unit 7 Suggestions for Free Activities Lesson 22 Enjoying the Sunshine on the Beach Lesson 23 Watching the Show Lesson 24 Respecting the Local Customs Lesson 25 Visiting a Chinese Friend Part Ⅲ Problems Handling Unit 8 Items Missing Lesson 26 Passport Missing Lesson 27 Wallet Missing Unit 9 Falling I11 Lesson 28 Heart Disease Lesson 29 Getting Sunburn Part Ⅳ Farewell Unit 10 Procedure of Checking out Lesson 30 Check out Lesson 31 Dealing with the Luggage Unit 11 Seeing off Lesson 32 Seeing Some Independent Guests off Lesson 33 Seeing the Group off Lesson 34 A Farewell Speech