PART Ⅰ OUTBOUND TOUR LEADER & WORKING PROCEDURES AND SKILLS
UNIT 1 OUTBOUND TOUR LEADER
Working Definition of Tour Leader
Nature of the Work
Duties of Tour Leaders
Working Conditions
UNIT 2 QUALIFICATIONS
Skills and Personal Qualities
Knowledge Required
General Knowledge
Getting In
Those Who Cannot Qualify As a Tour Leader
UNIT 3 WORKING PROCEDURES AND SKILLS
Preparation
Departure and Arrival
Hotel Check - in/Out
Sightseeing
UNIT 4 BEING PREPARED FOR CONTINGENCIES ANDA GOOD
ENDING
Preparation for Contingencies
Relocating a Lost Tourist
Avoiding Healthy Problems
Fulfilling a Tour
UNIT 5 FORMS
Customs Declaration Form
Form I- 94 Arrival/Departure Record
Visa Application Form
PART Ⅱ SITUATIONAL DIALOGUES
UNIT 6 AT THE AIRPORT
Dialogues
Culture and Travel Tips
UNIT 7 ON THE PLANE
Dialogues
Culture and Travel Tips
UNIT 8 PASSING THE CUSTOMS
Dialogues
Culture and Travel Tips
UNIT 9 COOPERATING WITH THE LOCAL GUIDE
Dialogues
Culture and Travel Tips
UNIT 10 IN THE RESTAURANT
Dialogues
Culture and Travel Tips
UNIT 11 AT THE HOTEL
Dialogues
Culture and Travel Tips
UNIT 12 AT THE BANK
Dialogues
Culture and Travel Tips
UNIT 13 IN THE SHOP
Dialogues
Culture and Travel Tips
UNIT 14 AT THE HOSPITAL
Dialogues
Culture and Travel Tips
UNIT 15 AT THE POLICE OFFICE
Dialogues
Culture and Travel Tips
PART Ⅲ CULTURES IN THE DESTINATION COUNTRIES
UNIT 16 MANNERS
Polite Manners
Table Manners
UNIT 17 MAIN WESTERN FESTIVALS
Christmas
Easter
Halloween
Thanksgiving
APPENDIX
1.International Telephone Codes and Time Differences
2.Currencies and Symbols
3.Weights and Measures
4.Special Terms
5.Useful Vocabulary at the Airport
6.International Signs
7.Forms
8.Notices in Public
REFERENCES
