Part One Front 0ffice
前厅篇
Unit 1 Atthe Entrance酒店门口
Unit 2 IntheLobby大堂
Unit 3 AttheFrontDesk前台
Unit 4 In the Business Center商务中心
Unit 5 Reservation and Operators预订和总机
Part Two Housekeeping
客房篇
Unit 6 The Guestroom客房
Unit 7 Linen Room布草间
Unit 8 Laundry Room洗衣房
Unit9 PublicArea公共区域
Unit 10 Fitness Center康体中心
Part Three Food&Beverage
餐饮篇
Unit 11 Kitchen厨房
Unit 12 Restaurant and Room Service
餐厅服务与客房送餐
Unit 13 Banquet Department宴会部
Unit 14 Bar酒吧
Part Four Hotel Management
管理篇
Unit 1 5 Human Resources Management人力资源管理
Unit 16 Marketing市场营销
Unit 17 Finance财务
附录
World Hotel Groups世界著名酒店集团一览表
