Unit 1 International Organizations Text A Regional Growth, Stability, Integration Set for Boost Text B Essentials on AIIB Chinese Values Unit 2 Trade Barriers Text A Why the World Needs Better - not less – globalization Text B Globalization and China Doesn’t Stop Here Chinese Values Unit 3 Product Quality Text A High Online User Ratings Don’t Actually Mean You’re Getting a Quality Product Text B The Return of Craftsmanship in China Chinese Values Unit 4 Business Leadership Text A Why Deception is Probably the Single Most Important Leadership Skill Text B In Interviews, Female CEOs Say They Don’t Expect Much Support — at Home or at Work Chinese Values Unit 5 Business Teamwork Text A 5 Things High-Performing Teams Do Differently Text B Developing Cooperative Teams to Support Individual Performance and Well-Being in a Call Center in China Chinese Values Unit 6 Business Innovation Text A The New Manufacturing Footprint Text B A New Model to Spark Innovation Inside Big Companies Chinese Values Unit 7 Business Conflicts Text A “Earth’s Best Employer” Text B Conflicts in Workplace Chinese Values Unit 8 Customer Service Text A Know Your Customers’ “Jobs to Be Done” Text B Reinventing Customer Service—How T-Mobile Achieved Record Levels of Quality and Productivity Chinese Values Unit 9 Business Competition Text A Are Airline Mergers Leading to Higher Air Fares? Text B The Green Economy Has a Resource-Scarcity Problem Chinese Values Unit 10 Business Etiquette Text A Importance of Business Etiquette Text B Why Business Etiquette Matters Chinese Values Appendix I Glossary Appendix II TEM–4 ( 2019–2022)
