酒店情境英语

本教材依据我国酒店行 业相关标准，以酒店工作场 景和典型任务为主线，选取 酒店工作中的真实语料作为 教学材料，内容翔实，重点 突出。既注重语言技能的训 练，又有助于学生职业素养 的提高。教材内容设计以听 说任务为主、读写任务为辅 ，注重语言在工作场所中的 实际运用，实现语言学习和 职业能力训练的有机结合。 本教材分为预订房间、 入住登记、礼宾、总机、结 账离店、客房部、中餐及酒 水、西餐及酒水、客房送餐 、会议与宴会服务、销售部 、康乐中心、处理投诉等十 四个单元。 本教材适合高校旅游管 理、酒店管理等专业本专科 学生使用，也可作为酒店员 工培训和自学教材。

Module 1 Hotel Basics Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 2 Reservation Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 3 Checking in Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 4 Concierge Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 5 Operator Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 6 Checking out Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 7 Housekeeping Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 8 Chinese Food and Beverage Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 9 Western Food and Beverage Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 10 Room service Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 11 Meeting and Banquet Services Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 12 Sales & Marketing Department Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 13 Recreation Center Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises Module 14 Settling Complaints Part Ⅰ Reading Part Ⅱ Situational Dialogues Part Ⅲ Additional Materials Part Ⅳ Practical Exercises KEYS 参考文献