PartⅠ The Local Guide
地陪服务流程与规范
Unit 1 Basic Requirements for Tour Guides
导游服务基本规范3
001. What are the basic guidelines for a professional tour guide?
导游服务的基本原则是什么？3
002. What are the proper manners for a tour guide?
导游服务时应遵循什么样的行为规范？3
003. What is considered the proper dress for a tour guide?
导游应如何着装？4
004. How can a tour guide make a good first impression on tourists?
导游如何给游客留下良好的第一印象？6
005. What kind of professional qualities should a tour guide have?
导游的业务能力主要包括哪些方面？7
006. What are the requirements of good language competence of a tour guide?
何谓良好的导游语言表达能力？8
007. What are the eight working procedures of the tour guide?
地陪服务的八大工作程序包括哪些？9
Unit 2 Preparation and Meeting a Group
准备与接站12
008. As a tour guide, what kind of preparation will you make before meeting a group?
接团前，地陪应该做好哪些准备工作？12
009. What items should a tour guide prepare before meeting a group?导游在接团前需要做什么物质准备？13
010. What kind of psychological preparation should a tour guide go through before starting a tour?
接团前，导游应有怎样的心理准备？14
011. What kind of knowledge preparation should a tour guide make?导游在接团前需要做什么知识准备？15
012. What should the tour guide be familiar with when he is making itinerary preparation?
导游在熟悉接待计划时要注意哪几个方面？16
013. As a tour guide, what are you supposed to do before meeting a group at the airport?
去机场接机前，导游应该做哪些准备？17
014. As a tour guide, what are you supposed to do at the arrival gate of the airport?
在机场到达区域接机时，导游应该注意哪些方面？18
015. How can you avoid picking up a wrong group?
如何避免接错团？19
016. How can you avoid missing a group at the airport or the railway station?
漏接事故应如何预防？20
017. How will you handle the luggage at the port of entry?
导游应如何处理入境团队的行李？21
018. What kind of service should be provided when tourists are on boarding?
导游在带领游客上车时，应提供怎样的服务？22
019. What is the counting technique on the coach?
在旅游车上如何清点游客人数？22
Unit 3 On the Way to Hotel and Helping Check-in
沿途及酒店入住25
020. What are you supposed to tell your group on the way from the airp
